Category Archives for Airlines.
When you book a flight you have the option, in most cases, to select your seats. Not everyone does this, which is something I’ll never understand in cases where seat assignments are free. But I also don’t think the choice people make are logical when they do choose seats.
On January 13, an American Airlines Boeing 777 headed to London taxied on the wrong runway as a Delta 737 began its take off roll. This was nearly a disaster of epic proportions, as the American jet crossed right in front of Delta, and the Delta plane hit the brakes.
The Delta flight stopped less than 1000 feet from where it would have intersected with American’s plane. The transatlantic 777 didn’t follow air traffic control instructions. It nearly caused a disaster. And now the Allied Pilots Association is running interference in the media.
The new Delta Sky Club at New York LaGuardia is now only open until 7:30 p.m. But did you know that 7 Delta flights from New York now only allow lounge access for 35 minutes – or less?
To limit lounge crowding Delta won’t allow passengers into a lounge until 3 hours prior to departure of the first flight on their itinerary. In addition, several additional limits on club access go into effect next month as well.
This is going to seem like a minor thing to some readers, but I’m really excited about it. Two of my favorite brands in points-earning and redemption are now better-integrated.
Telling employees you appreciate them is great. Doing so in advance of their protests is great as well. But is it wrong to say that serving chili to people about to work inside a pressurized aircraft might not be the best idea?
The best way to search Air France and KLM award space is on the AirFrance.us website. You hunt and peck a day at a time for availability. But they have a hidden award calendar and all you need to do to see it is leave your travel dates blank.
Delta lets passengers choose in advance the option to skip a meal, and save the airline money. Japan Airlines even suggests that doing so is a moral imperative.
This is a trend sweeping the industry, reducing food cost by getting passengers to pre-committing not to eat. United is a part of it too, and they are offering customers more than one choice now to nudge them not to eat. Both of these options that appear when pre-ordering mean the same thing, United can spend less on catering.
On January 24th, American Airlines flight attendants will be conducting ‘informational picketing’ at the airline’s hubs and also in Boston and San Francisco. They’re unhappy with the time it’s taken to get a new contract, and that American Airlines flat out rejects many of the changes to work rules their union proposes.
American, for its part, has been telling cabin crew that on the same day as the picketing they’ll be serving free chili inside the airport instead.
Delta is back on top. Perennial strong competitor Alaska is right behind though they had numerous operational problems. Southwest comes in third – even though they completely failed over the holidays (recency bias!) and their on-time performance frequently lags with shorter turn times for aircraft. JetBlue is consistently an operational mess, here worse than Spirit and Frontier.
While I expect Delta to tout its win, note the subheading is “No one airline had a particularly good year.”
Originally promised for fall 2022 back in May, the new Air France long haul product launches for the first time from Paris to New York JFK on Friday, January 20, 2023.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
