Category Archives for Airlines.
The flight attendants union – which represents about 20,000 flight attendants and has long embodied the premise that a customer-facing work group could be unionized and still provide exemplary service – appears to be in the midst of an internal scandal.
Delta’s plan to announce new service to both Israel and Saudi Arabia just leaked. The carrier intends to announce both flights from Atlanta.
Delta Air Lines is planning to announce Los Angeles – Hong Kong service in the coming weeks. This has been confirmed by aviation watchdog JonNYC.
There are several lounge projects on the D and E concourses at the Miami airport. American Airlines just announced plans to (1) take the current business class Flagship lounge and fold it into the gate D30 Admiral’s Club space and (2) build a brand new business class lounge.
American’s new Chief Customer Officer Heather Garboden offhandedly mentions that “we’ve seen a 10% reduction in gate checked bags just within the first few weeks” of the carrier’s new boarding process.
If they’ve made changes to consciously drive down the number of bags they’re gate checking, that’s actually a huge win for customers and they should be shouting it from the rooftops! I just can’t figure out why they’re seeing this result.
People steal baggage tags off of luggage at baggage claim, and report those bags missing for compensation from the airline.
Twenty percent of Delta Air Lines airfares will be priced by AI by the end of the year, working to figure out how much each individual customer is willing to pay them.
Delta’s latest earnings discussion revealed a major shift in attitude and planning around bringing back upgrades, slashing premium cabin perks that come from buying business class, and promising to eliminate Sky Club overcrowding within the next 18-24 months. There was a lot more packed into this earnigns call than there usually is!
The problem is that American Airlines has high costs, but an average product. Customers choose them on schedule and price, not because they’ll go out of their way to do so – the argument Delta makes about their business.
American Airlines has introduced elite status in their small business program. Companies that credit $250,000 or more in a calendar year receive (3) incremental benefits.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
