Category Archives for Airlines.
Southwest’s Chief Operating Officer spoke with unusual candor about a bruising year for the airline — from cratered morale and activist investor pressure to a sweeping transformation that could soon include first class, lounges, and long-haul flights.
Southwest Airlines is officially entering the airport lounge business, with its first-ever lounge lease approved for Honolulu Airport. This strategic move signals a major shift, as Southwest aims to attract premium customers and bolster its co-brand credit card appeal. Here’s what we know so far.
Airline mergers may be back on the table — but the surprising green light could come from an $85 billion railroad deal. J.P. Morgan’s latest note explains why the next two years could decide who ends up buying JetBlue.
Delta Air Lines is reportedly preparing a long-awaited return to Singapore and Manila, according to a new leak. The move would revive routes dropped years ago and mark the latest expansion of Delta’s Asia network, reconnecting cities once central to its post-Northwest Pacific strategy.
On Monday, United Airlines flight 2138 from Des Moines to Chicago O’Hare suffered a bizarre four-hour delay. It wasn’t weather, mechanical, or a disruptive passenger. Two flight attendants got into a fight.
American Airlines’ decade of missteps reshaped its future. From fleet retirements and product downgrades to a fading credit-card empire, decisions since 2014 systematically dismantled what was once a global aviation power.
Delta’s regional flight attendants received a blunt directive from their union: “You don’t get paid enough to argue.” The memo instructs crew members to stop confronting passengers over safety rules, emphasizing their role is to inform—not enforce.
He’d already flown one segment and his bag was on the next flight. But after a first-class upgrade, United’s system marked him a no-show and handed his seat to someone else.
JetBlue’s long-planned First Class finally lands in 2026—but its premium overhaul starts sooner. The airline’s first lounges open this year, funded by its $499 credit card and paired with new Wi-Fi and upgraded onboard perks.
An Air Force combat pilot hired by United Airlines was arrested for DUI, refused to enter the airline-mandated alcohol-rehab program, lost his medical clearance—and was fired. Now he’s suing United, claiming discrimination, retaliation and defamation because the company wouldn’t let him back in the cockpit after he rejected treatment.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
