Category Archives for Airlines.
I’m all for suing airlines. I suggested it as the best way to get a refund from Air Canada. I have argued for years that common law contract claims against the airlines need to be permitted. I just figure we ought to give airlines an opportunity to actually do the thing you’re suing over before actually filing suit.
This summer the Supreme Court let stand a 9th Circuit Court of Appeals ruling that said flight attendants based in California are subject to the state’s rest rules.
In Bernstein v. Virgin America the court found that California could require 30 minute meal breaks for flight attendants every 5 hours, and 10 minute rest breaks every four hours.
Kuwait Airways is under fire after women applying to become flight attendants report being required to strip down to their underwear as part of the interview process.
The interviews, which occurred in Madrid, are under investigation by Spain’s Ministry of Labor, after a contractor conducting the interviews at the Meliá Barajas hotel was said to require these women to bare themselves in order to check for tattoos, scars, and other marks.
While there was much talk in 2021 about AAdvantage devaluations, they committed not to change their award chart as they rolled out Loyalty Points as a new way to earn elite status. Now the deferred chickens may come home to roost – risking the value of the AAdvantage program, the revenue streams for co-brand partners, and the quality of AAdvantage-backed debt.
The saga of one United Airlines customer’s lost bag, tracked down using an AirTag, is the story of one of these third party delivery services. The airline turns it over, and basically loses track of the bag, assuming that their contractor will do their job and make the delivery.
Southwest Airlines experienced an operational crisis greater than any in its history – and this is an airline that managed to operate a four aircraft schedule with just three planes, and developed the 10 minute turn – in order to survive.
It didn’t just cancel flights broadly across its system for the holidays, it kept doing it day after day, unable to recover effectively. That ruined the holidays for more and more people, compounding the issues – and hits to their business.
A family of three was traveling Delta from Oakland to Salt Lake City on an overbooked flight. The gate agent offered them $8,000 apiece – $24,000 in total – to take another flight. They felt like they’d won the lottery. But then Delta reneged on the offer. The family didn’t get the vouchers, and they didn’t get to take the flight.
People are no longer afraid of Covid-19, in the limit. Travel overall has boomed. Restaurants filled up. But office towers did not.
Here’s one chart showing work from home has become permanent. And that means managed business travel will be permanently impaired.
An employee of American Airlines wholly-owned regional carrier Piedmont Airlines was sucked into the engine of an American-owned Envoy Air Embraer 175 aircraft that had arrived in Montgomery, Alabama from Dallas – Fort Worth. The individual was a baggage handler.
There’s a rather odd take on the Southwest Airlines meltdown, that it was caused by capitalism or, in Senator Bernie Sanders’ formulation, caused by stock buybacks to benefit shareholders at the expense of passengers.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
