Airlines generally have specially picked cabin crew for public relations and VIP events. These flights aren’t assigned by seniority at many airlines.
Airlines
Category Archives for Airlines.
American Airlines Responds To Customers Who Object To Crew Wearing ‘Black Lives Matter’ Pins
On Wednesday American Airlines gave instructions to all of its phone representatives on how to handle complaints related to the airline’s allowing crewmembers to wear Black Lives Matter pins on their uniforms.
Delta Improves Filtering Of Jet Bridge Air To Limit Spread Of Coronavirus
On board and inflight is one of the safest indoor environments from a Covid-19 transmission perspective. But that doesn’t mean that travel is safe. Most planes (but not smaller regional jets and turboprops) have HEPA air filtration that’s highly protective.
That doesn’t mean the virus doesn’t spread. Often when this and other viruses are attributed to flights it’s likely spreading at airport security, in the gate area, or on the jet bridge. These are places where passengers congregate closely together and where the air isn’t filtered as well.
Oops: United Website Let Anyone See Name And Ticket Details Of Customers Who Requested Refunds
United Airlines has just fixed a glitch that allowed anyone to view the name and ticket details of customers who had requested refunds.
Anyone can check refund status online by entering their name and ticket number, but United wasn’t validating that names matched the ticket numbers whose information they displayed.
Southwest Airlines Will Have An Advantage Over Legacy Carriers Even As They ‘Eliminate Change Fees’
The popular narrative seems to be that United, Delta, and American ‘eliminating change fees’ hurts Southwest Airlines. Southwest hasn’t had change fees, and this takes away one of Southwest’s advantages.
Other airlines still have their advantages over Southwest, from premium cabins to lounges, but those are the same as before. What’s different in the new environment is a growing cost advantage for Southwest, and most people misunderstand what ‘no change fees’ on United, Delta, and American means anyway.
American Airlines Plans Executive Platinum Upgrades On British Airways, Japan Airlines, Qantas And More
Senior Vice President Vasu Raja told an investor conference that since American is shrinking he “envision[s] a more seamless experience across partners” both with new partners Alaska and JetBlue and with “longstanding” partners IAG (British Airways, Iberia and others), Japan Airlines, and Qantas.
He notes that while American will “be a smaller airline” the networks of partners are “strong in major business travel markets,” and so it makes sense to offer a “seamless benefit for Executive Platinums [in the form of] upgrades across the global network.”
United Airlines Announces New Non-Stops To Johannesburg, Bangalore, Accra, and Lagos
On Tuesday United Airlines teased new international long haul routes and this morning the airline briefed media about their plans. The airline made media promise not to place guesses on their social posts after the briefing. Now they have a new social post with the reveal.
American Airlines Took Full Ticket Rules Off Its Website. The DOT May Investigate Why
A formal Department of Transportation complaint has been filed (.pdf) against American Airlines over the removal of their general tariff from their website in June.
American used to have its full ‘terms and conditions’ available online. They’ve removed the legalese entirely from their website and now offer a plain language FAQ-style conditions of carriage page. However there’s still a general tariff, and customers effectively agree to it when they buy a ticket. They just can’t see it or read it.
United Airlines Offers 30 Clues For New Routes They’ll Be Announcing Tomorrow
At 10 a.m. Central time (11 a.m. Eastern) on Wednesday United is making a big route announcement, and they’re dropping hints – they say there are 30 clues – in a video posted to social media.
Here’s the video, and some of the hints they’re dropping. There’ll almost certainly be new transatlantic service from Washington Dulles, Newark, and Chicago. A Boeing 767-300ER is involved. And there’s a new ultra-long haul route with a Boeing 787-9, could United actually fly to Bangkok?
Man Pleads Guilty In American Airlines Gift Card Scam
A man pled guilty today and is expected to get probation after scamming American Airlines out of $160,000 in tickets paid for with gift cards.
Billy Schwarze booked travel for friends and family. He bought gift cards to pay for the tickets, and then refunded the tickets – to his own credit card. This cost American $160,000 “and his friends and associates..$20,000.”