Airlines

Category Archives for Airlines.

Passengers Booted from Air New Zealand Flight for Refusing to Watch the Safety Video

plane docked
May 07 2019

A woman and her travel companion were removed from Air New Zealand flight NZ424 from Wellington to Auckland for refusing to watch the airline’s safety video.

The woman was first reading a book and then looking at her phone. When the pilot announced they’d be returning to the gate, though, the woman did start talking on her phone — she “loudly tried to make a booking with Jetstar.”

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Emirates Chairman Speaks to the Possibility of Merging With Etihad

airplane docked
May 06 2019

The CEO of Emirates teased merger speculation with Etihad in 2017. Etihad’s CEO teased it last year. The two airlines have been cooperating more closely. Etihad is lending pilots to Emirates.

Now Emirates Chairman Sheikh Ahmed bin Saeed Al Maktoum is speaking out about the possibility of a merger – and suggesting it could happen in the future, but not right away.

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How Airlines Can Make Passengers Love Them Even During Flight Delays

alaska airlines plane
May 04 2019

If an airline doesn’t arrive on time, customers will be unhappy. That’s simple enough, right? As American Airlines ties the attempt to improve their operation to the happiness of customers, it’s arriving on time that they find matters (“A14” or arriving within 14 minutes of schedule) rather the merely departing on time. Customers won’t be ‘likely to recommend’ if they landing early and find they have no gate for half an hour!

But is that all that matters? Obviously people want to get where they’re going, but they may still be unhappy. And several airlines can deliver well on performance, that’s not enough to distinguish one airline from another.

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