Category Archives for Airlines.
American Airlines has a weekly interview to give employees a better understanding of the reasons for decisions being made at the airline.
The company gives employees an opportunity to comment — and boy do they ever. One flight attendant who says that Delta’s onboard product and overall customer experience is better — even if American has newer planes — drew a response from Executive Vice President Elise Eberwein.
Early in the year American Airlines CEO Doug Parker described his airline’s Boeing 767-300s as a poor customer experience.
It’s certainly true that business class on the plane — while fully flat with direct aisle access — is uncompetitive. It’s a narrow, uncomfortable seat that feels like a coffin. The Thompson Vantage seat is one that many airlines have used for their 767s, but United is putting their Polaris seat in their 767s (which is marginally better) and Delta is putting suites with doors in their 767-400s. But it’s better than what American offers on many routes, and offers more space in coach period.
Here are four dining lessons from the air and from the ground that I learned over the past week: a recommendable restaurant, a good meal on a plane, and a former hotel favorite disappoints.
If you’re flying through either Washington Dulles or Chicago O’Hare this holiday season you could get recruited by the CIA.
You don’t have to join, though, to use the travel tips that CIA agents learn on the job.
Several days ago there were questions about Norwegian Air’s ability to survive into the New Year. A report from a Danish bank suggested they could breach financing covenants which could have led to the unraveling of the low cost carrier that has been driving down transatlantic airfares and that is active in Europe.
The carrier though has announced several moves that they say should shore up their balance sheet. Whether these are enough depends on a variety of factors such as the cost of fuel and demand during the winter dip in travel.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Any time there’s something of value, that’s transferable, a market is going to try to develop where the person with at least de facto rights earns money and the person who values it the most will pay.
There are allegations that at Emirates schedulers are selling duty assignments to flight attendants.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Yesterday American Airlines sent end of year review emails. I wrote about how few miles I earned from flying 100,000 miles and how scarce complimentary upgrades have become for someone like me. The airline encouraged members to share their activity via social media, embedding links to do so.
Members who took them up on this also posted their frequent flyer number and e-mail address. Oops. American is now telling members they need to delete those posts and monitor their accounts in case all their miles are stolen.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
