Category Archives for Airlines.
Issues around breastfeeding aren’t new. And there’s no reason to dig in when making a mistake, humiliating customers.
If there’s a disagreement, check out and see who is right. Especially for a supervisor. Too many employees just blindly back up other employees.
American Airlines is getting rid of seat back video from its domestic fleet. As part of their “Project Oasis” retrofit even planes that have seat back screens are going to have those removed.
While American claims 90% of customers bring their own devices, so screens are unnecessary, that number can’t possibly be right unless “devices” include “flip phones.” Older travelers and children frequently don’t have their own devices. A family of five probably doesn’t own five tablets.
Over the weekend I wrote that United had confirmed cutbacks to meals in domestic first class on flights under four hours outside of departures between 4 p.m. and 8 p.m.
Unfortunately it’s not whether or not a flight gets a full meal, other service elements in domestic first class are being pared back as well.
A dog was the first to notice, barking that something was wrong on Delta Flight 1854 from Detroit to Denver. Fumes came through the vents on the MD90.
Ultimately passengers dropped to the ground so they could breath and Delta evacuated the flight on the ground in Denver on Tuesday night. One person was taken to the hospital.
Earlier today I wrote about Lufthansa first class awards being available Chicago – Frankfurt. That’s rare because Lufthansa usually only allows partner frequent flyer programs to book Lufthansa first class within two weeks of travel.
And now in fact we’re seeing it on myriad routes between the US and Germany. I don’t know if this will last, I’d book right away if you are interested and you can.
Lufthansa first class awards are a real unicorn. It’s also a good product, with a really nice ground experience at their German hubs. So if you have the miles you’ll want to jump on this.
The government has been meddling with Dallas Love Field to benefit large alines and hurt consumers since the early 1970s.
Don’t delude yourself into thinking that when the government regulates airlines, or other large businesses, that it’s doing so for your benefit.
I’m going to go out on a limb and claim that American Airlines has the best business class, though Delta should ultimately overtake it.
Southwest Airlines flight WN6263 from Fort Lauderdale to Baltimore last night was struck by a pickup truck as it taxied to the gate. No one – onboard the aircraft or in the truck – was injured.
However it was after midnight, and passengers had to wait a long period of time before they were permitted to deplane — and then they were reportedly held in the gate area once they did.
In January China flexed its muscles against Marriott at a time that the US President began making rumblings of a trade war. They shut down Marriott’s booking engines in the country. Marriott Marriott fired an hourly worker who rather innocuously ‘liked’ a tweet about Tibet and even removed a banned book from one of their hotels.
At the time I wrote that China would be cracking down on airlines, too.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
