Category Archives for Airlines.
British Airways doesn’t have a competitive business class product. On their Boeing 777s seating is eight across, middle seats are especially intimate and passengers in the window climb over the feet of their seat opponents.
BA’s CEO suggests any new business class seat would need to take up more room, and that room would come at the expense of first class.
A woman with multiple sclerosis makes an annual trip to Europe with her husband, generally flying Delta which provides her “with a wheelchair that has straps to help her sit up straight.”
Only for her trip earlier this month from Atlanta to Amsterdam the woman says that Delta did not make that wheelchair available to her, so they “tied her to [a different type of] wheelchair with a “dirty blanket,” bruising her in the process.
It seems to me that airlines ought to refuse to transport customers who act uncivilly towards employees, and – union rules notwithstanding – should fire employees who act uncivilly towards customers. It also seems that law enforcement should be a last resort, not a first resort.
The Dallas Fort Worth A Terminal Admirals Club has been renovated, and I’m not sure it’s better than it used to be. Of course I think that was the one Admirals Club in the system that needed renovations the least in my opinion.
Not everyone agrees with me, because one employee kept walking through the lounge talking aloud to himself and engaging customers marveling at how nice he believes it is.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
ConciergeKey is American’s revenue-based top level, given to very high revenue customers and those who influence significant business for the airline.
They got priority for upgrades and other waitlists and have myriad other benefits including use of the airline’s business class Flagship lounges when flying domestically and now are being given tokens to visit American’s exclusive Flagship First Dining, too.
Just as they said to expect in January Alaska Airlines announced on their earnings call this morning that they will introduce Basic Economy fares in late fall.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Earlier I noted that an EU court ruled that airlines will have to pay compensation to passengers when they cancel flights as a result of labor actions. When unions organize a sick out, and there aren’t enough crew to staff a plane, airlines don’t just lose revenue from the flight they will have to issue checks to each inconvenienced passenger.
To a consumer that sounds great, right? The Court of Justice of the European Union handed unions a new gun to aim at airlines, and may make unofficial actions much more effective. That could make air travel less reliable, more costly, and less pleasant.
Normally Lufthansa only makes first class award space available much in advance to its own Miles & More members. Star Alliance partner frequent flyer programs can only book that space within 2 weeks of departure.
Right now though some frequent flyer programs have access to Lufthansa first class space through the entire calendar.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
