Airlines

Category Archives for Airlines.

Airline Contortions

airplane
Nov 12 2004

Via USA Today‘s Today in the Sky are two stories that show airline executives making statements that just aren’t credible. Scratch that. The executives are doing verbal backflips and come off looking silly. USAirways is closing four airport lounges. Why? Because it’s “a key element of our Transformation Plan to offer our customers the full service associated with the Club network” … Since clubs are important, we’re closing them! Huh? The truthful answer is “clubs are important, they’re part of our plan to make money, but we can’t spend too much money on them or we’ll lose money.” But that would be too straightforward. Meanwhile, Delta is verbally contorting itself over service to Beijing. Since a new route to China is something to be doled out by the government, and the justification for a decision…

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Continental Bonus Miles for Online Ticket Changes

continental-plane
Nov 10 2004

Continental Airlines continues to push their website, this time in a new and interesting way.Airlines began by offering mileage bonuses for online flight bookings. This was win-win. They took business away from travel agents, and even reduced their telephone agent costs at the same time. This was worth well more than the cost of awarding bonus miles. Plus they figured they were changing consumer behavior at the same time, creating substantial long-run cost savings. Some of the most lucrative offers (such as America West’s offering 3,000 bonus miles per booking) have gone away as consumers have taken to the web for making travel arrangements. Then airlines began offering bonuses for booking award tickets online. While this doesn’t take business away from the travel agents, it does save substantial labor costs for the airline. Award tickets…

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Before taking a trip with

united
Jun 13 2002

Before taking a trip with either United or American, check out SeatGuru. It has aircraft layouts and recommendations on which seats have a bit of extra room, and which seats to avoid because you’ll always get hit by the flight attendants pushing the beverage cart.

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Crain’s Chicago Business

united-plane
Jun 12 2002

Crain’s Chicago Business reports that United Airlines will seek federal loan guarantees if their employee groups agree to concessions. United CEO Jack Creighton says whether or not the loan guarantees are forthcoming, the survival of United Airlines is not in doubt.” I’m confused. Why is the government making loan guarantees available to companies that can survive without them?

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