Category Archives for car rental.
There are currently 40 active prosecutions of Hertz customers. Hertz has not announced any actual changes to policy, technology, or procedures. Hertz’s CEO has acknowledged problems, and claims they’re fixed, but we keep getting new stories about it still happening.
A reader shared how they got stuck with $1289 in charges after their rental car got hit by someone else, even though they had insurance, the other driver had insurance, and they used a credit card with rental car collision coverage.
There are several new stories that are coming out about Hertz customers being arrested for stealing cars they had rented. One customer was even arrested three times – although it’s worth noting that’s not a record, since one elite member chalked up 4 arrests spending 30 days in jail, where she suffered a miscarriage.
You can earn 20,000 Etihad Guest miles per 3+ day Avis rental. This is in addition to the usual base miles earned renting cars. I’m not sure I’ve seen a richer rental car offer since 2008.
Uber is terminating its rewards program. They’re dropping elite status. Customers who earned benefits – even just earning them this month – won’t receive their promised extra points, better customer service, or priority on airport pickups effective September 1. In fact there won’t even be any more points-earning.
Car owners renting out their vehicles on Turo and GetAround are facing problems at certain airports. Dallas – Fort Worth filed a lawsuit against Turo in the fall. But Turo is just the platform that connects car owners and renters and takes a fee. Now the airport is going after the people doing the actual transactions by “towing cars on the spot in parking lots.”
Hertz has a program where they’ll provide a ‘wrap’ on your rental car with advance notice.
A readerr received an email receipt from Hertz even though he hadn’t picked up a rental car from them. It turns out that he made a booking at the Austin airport, but just didn’t use it. Nonetheless Hertz showed him picking up the car, driving 100 miles, and returning it the next evening. They billed him $91.77.
Some of the stories from this group are shocking (though admittedly no less shocking than stories we’ve already heard). Cars that had been reported stolen but were still in Hertz’s possession and being rented, handcuffed in front of their kids, and perhaps most shocking – a Hertz platinum member who was arrested four times.
Rent a car, steal the PlatePass toll tracking device, use it as an Uber driver on all your airport runs while the tolls get billed to whomever rents the car next. That seems like a dangerous ploy, since presumably there are photos of your vehicle going through the tolls and you could be easily tracked down. Or perhaps not…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
