car rental

Category Archives for car rental.

The Rental Car Apocalypse, In One Photo

Jul 07 2021

Rental car prices have in many cases become the biggest expense of a trip. Rental companies offloaded vehicle inventories during the pandemic, and didn’t place orders. The market for cars is tight. And travel has picked back up. So there’s more people looking for cars than there are cars. Prices are sky high.

On my most recent trip Hertz was oversold by more than 60 and they had just one car. I got it. In situations like this I recommend tipping. You can debate in the comments whether the current circumstance justifies making more than one rental reservation, from different car companies. That fails Kantian ethics (how would this look if everyone did it?) but it’s a guerrilla tactic in a Mad Max-style world where everyone is out for themselves.

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Blood Started Spewing After A Customer Lost It At The Atlanta Airport Dollar Rent A Car

white car with trunk up
Jun 29 2021

A reader shares that the Dollar Rent A Car line was out of control, stretching far enough back that it was going to take well over an hour to get a car. And things were deteriorating because a woman tried to rent a car with a debit card (which is allowed) but was being refused.

The woman became irate, not just at the clerk behind the counter but at everyone around. She reportedly hit something on the counter and smashed it into the Dollar clerk’s head. He started to bleed.

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New Avis Warning About Discounts You May Not Be Eligible For

Jun 17 2021

The very first legal nastygram this blog ever received – 17 years ago, if memory serves – was from Avis over posting a list of their discount codes. There was nothing wrong about such a posting, of course.

People have long used discount codes to reduce the cost of their car rentals. Some they may be eligible for, others that are for employees of specific companies or members of specific associations that they aren’t eligible for.

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Hertz Should Stop Filing False Police Reports Against Customers

hertz rental car desk
Jun 12 2021

From reviewing cases reported on in media, and the cases I’ve heard about from readers, it appears that there’s an issue when customers change vehicles or extend rentals but the changes don’t get reflected properly in Hertz’s systems.

One customer was held in jail for 40 days over a rental that occurred eight years earlier Another reported renting a car that Hertz had already reported stolen. It clearly wasn’t stolen because they had it in their possession and rented it.

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We’re In An Unprecedented Rental Car Crisis – And Airports Are Deliberately Making It Worse

white car with trunk up
Jun 01 2021

Everyone thought the pandemic was going to last longer and be worse for the economy, and made plans that they’ve now come to regret. Rental car companies sold off their fleets. Cars are scarce because manufacturers didn’t order the chips they’d need. So we’re looking at long rental car lines, and in some cases sky high prices up to $600 a day.

There’s an easy solution that would help customers, airlines, hotels, and more – but airports are fighting to protect the rental companies and keep prices sky high.

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Hertz Charges Full Price Of Car Rental Redeemed As An Award Because Of Shortage Of Cars

Jun 01 2021

When he returned the car he got an emailed receipt showing he was charged “the full dollar amount of the rental.” When he called customer service he faced “several long holds” but was finally told he was charged because he “did not select the right vehicle type at SFO.”

In other words, he used his point for a standard vehicle. Hertz didn’t have that car, so the points couldn’t be used. Hertz did him a favor by renting him anything at all, but demanded cash for that rental. Only they never told the customer this was happening and that his award reservation wasn’t valid.

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Uber Now Lets You Rent Cars, And Will Soon Deliver Them

phone with uber on it
Apr 29 2021

When Uber started letting you order food and eat it at the restaurant it seemed like something out of The Onion. But they saw themselves as a platform for food, and an opportunity (they thought) to monetize eyeballs.

Now they’re introducing a new service that should make Uber’s drivers furious: encouraging customers to book rental cars in the app as a substitute for ride-sharing.

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