Category Archives for General.
United Airlines CEO Scott Kirby has been boasting that American is “bleeding” $800 million a year in Chicago — but leaked internal figures tell a very different story. They put American’s fully allocated loss at roughly $70 million in just one quarter, a big number but nowhere near Kirby’s claim.
Delta left more than 20 Comfort+ seats empty on a transcon while a Diamond couldn’t self-upgrade into them, which is exactly where their “extra legroom isn’t really an upgrade” strategy has led. In today’s roundup I look at how Delta is throttling upgrades, the new Vegas reality, airport therapy animals, boycott theater at 35,000 feet, and even a pigeon running wild on an IndiGo flight.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Her spouse fell “madly in love” with Executive Platinum status and out of love with their marriage — so she put the legal bills on an AAdvantage card and walked away with elite status of her own. Plus: TSA’s new “proper papers” fee, Chase lounge diners sneaking in McDonald’s, musical Southwest flights, and an IHG points program devaluation.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
British Airways once promised “To Fly, To Serve.” Now they are surveying customers on which perks to give up next, from meals and bottled water to pajamas and amenity kits, and dressing it up as environmental responsibility. It is the latest step in a long march from “world’s favourite airline” to asking passengers to help do the cost cutting.
A Delta passenger flying from Tampa to New York glanced over and caught her seatmate texting “HUGE woman sat next to me,” setting off a flood of tears she says lasted the entire flight. She’d recently lost more than 60 pounds and finally felt confident in a middle seat — until that moment. The man appeared to realize what he’d done, frantically sending blank texts to push the message off-screen, but by then she’d already recorded herself crying and posted about how painful “flying while fat” can be.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Porter Airlines says it’s actively evaluating a possible move into the oneworld alliance, with President Kevin Jackson acknowledging that Porter would be the “obvious answer” for a Canadian member. The carrier has already built partnerships with American, Alaska, Qatar Airways, and British Airways, but hasn’t yet decided whether full alliance membership makes more sense than bilateral agreements.
American’s Chief Customer Officer confirmed at Skift’s aviation forum that mattress pads will roll out to all long-haul business class flights next week — a move I first reported in October. She also argued that American’s premium long-haul experience is now better than its competitors’, even as the airline continues to lag Delta and United in lounges, network breadth, and overall investment.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
