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American Airlines Passenger Dragged Off Flight for Refusing to Change Seats

man being dragged out of airport
Jul 26 2019

An American Airlines passenger on board a flight from Dallas Fort Worth to Los Angeles on Monday wound up “forcibly restrained and dragged off..while cuffed to a wheelchair” after he refused to move to a different seat.

He didn’t like the seat in row 36 so he assigned himself a window seat at the front of the cabin. The passenger actually assigned to that seat showed up, but the man wouldn’t move.

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Delta Declares the Airport Experience the Next Battleground, But Can’t Actually Make It Better

airport bridge
Jul 22 2019

Delta thinks they have the flight experience part of travel down and won, and their CFO declares “the next area of competition in air travel is in the airport.” But they’ve turned over too much of the travel experience to government airports, government security, and government air traffic control to really make a difference.

Delta is likely to identify some some incremental improvements to reduce hassle and declare them revolutionary. And if it’s even a little better than the United and American airport experience they’ll be hailed for it.

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