Booking.Com Rebooks a Man in a Womens Dorm After Hotel Reneges on Reservation

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. booking.com was happy to take a friend’s money and book them in a closed hotel. then booking.com wouldn’t refund the money telling my friend to take it up with the hotel (that was closed.)
    why on earth do people use booking.com or any other OTA?

  2. We get it Gary, you have a foot phobia. Its AMAZING how much this plays on social media. As long as the feet are clean, theres no issue here.

  3. While I lack your foot issues, that was some exceedingly repulsive stuff. The death penalty statement is obviously hyperbole but making the person lick the screen before it’s thoroughly sanitized would seem a fair punishment for such publicly disgusting behavior.

  4. Why would anyone book a hotel through Booking.com? Book through the hotel’s website or a better OTA (if the price is better through the OTA). Booking.com is known as “the budget OTA” in many parts of the world.

    I only use them for vacation rentals, and only book those with a score of 8.5+ and 50+ reviews (taking into consideration what the reviews say, of course). I’ve booked a couple dozen so far and have never had a problem.

    This could be a side-effect of Booking’s inflation of review scores, where a 2-star review elsewhere would be something like a 5-6/10 on their site. I’m pretty sure it’s impossible to get a score below 4.

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