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Delta Declares the Airport Experience the Next Battleground, But Can’t Actually Make It Better

by Gary Leff

airport bridge
Jul 22 2019

Delta thinks they have the flight experience part of travel down and won, and their CFO declares “the next area of competition in air travel is in the airport.” But they’ve turned over too much of the travel experience to government airports, government security, and government air traffic control to really make a difference.

Delta is likely to identify some some incremental improvements to reduce hassle and declare them revolutionary. And if it’s even a little better than the United and American airport experience they’ll be hailed for it.

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VIDEO: Buzz Aldrin Punched a Moon Landing Denier in the Face

by Gary Leff

apollo11 moon
Jul 21 2019

If nothing else, walking on the moon is the ultimate cocktail party mic drop but it’s understandable that some don’t believe it actually happened. After all, without atmosphere how could the flag they planted on the moon be waving in the wind? And what about “the lack of stars in any of the photos, the Van Allen radiation belts that would have killed the astronauts with lethal doses of cosmic radiation”…?

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KLM Publicly Opposes Breastfeeding, Same Sex Couples Holding Hands

by Gary Leff

klm planes
Jul 19 2019

Boy what a rough past week for KLM in social media as a result of three separate instances of self-pwnage.

The first incident is dumb, airlines don’t question the safety of air travel, that’s been a basic rule since the earliest days. However the second and third instances may be more revealing than they may seem at first blush — culturally and institutionally rather than saying something unique to the airline itself.

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How Does the Average Passenger Even Make it to Their Destination (At Least Without Strangling Someone)?

by Gary Leff

Jul 17 2019

There’s a viral essay circulating, “Dear American Airlines, I Hate You With My Whole Heart”. It’s not really about American Airlines, but what it’s like to deal with how complex airlines have made buying air travel for the once a year flyer. Read that way it’s one of the most important things airline executives can read this year, because profiting primarily by not delivering travel for customer money isn’t going to be a great strategy in the long run.

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