Listeria was found at Gate Gourmet at LAX, and American has suspended provisioning catering from the facility. Delta and several international airlines also use Gate Gourmet at LAX but have not taken a similar step.
General
Category Archives for General.
American Gives Up Customer Service for On-time Depatures, and Doesn’t Manage On-time Depatures
For the last few years American Airlines has focused like a laser on “D0” — departing exactly on time.
They believe that the number one thing they can do to make sure flights arrive on time is to make sure they depart on time. Departures are more controllable than arrivals. After all government completely controls the air space between airports.
American Airlines Has Started Figuring Out How to Do Breakfast
I don’t think American’s domestic meal service is very good. In fact that’s an understatement. I don’t think United’s is very good, but American’s is worse.
One area where US airlines are consistently bad across the board is breakfast.
Restricting Upgrades Didn’t Help American Sell More Seats, it Just Angered Customers
American claims to be still redeeming just as many upgrades as before — just no longer at booking.
This means they’re providing a worse customer experience but the same number of seats are going to upgrades rather than selling more seats. They’re reducing the value of AAdvantage miles and elite upgrades without getting a revenue benefit in return. Smart.
Marriott Family Lawsuit and Big Amex Hotel Rebate
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Here are the 8 Most Lucrative Cities in the World for Airlines
The sibylline Brian Sumers tweets a oneworld slide claiming that data supports the claim they’re the preferred alliance of customers who spend the most money. When all it really says is that oneworld has a presence in high yield cities but since they’re smaller than Star Alliance they don’t have as big a presence in lower yield cities also.
The real takeaway from the data, though, are which cities have the biggest concentrations of premium cabin customers.
Hyatt Names New Head of World of Hyatt Program
A month ago Hyatt named Starwood veteran Mark Vondrasek as Head of Loyalty and Business Platforms. World of Hyatt reports up to him, and he’s also responsible for integrating Hyatt’s lifestyle brand acquisitions Miraval and Exhale into the chain.
He’s not filling huge hole Hyatt has had since Jeff Zidell left. He had to hire that person.
$18,250 Giveaway and Circumventing Chip and PIN
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Today is Opening Day For the New American Express Lounge Philadelphia
A week and a half ago I shared a sneak preview of the 8th American Express Centurion lounge in Philadelphia near gate A14 in terminal A-West.
The lounge has officially opened as of 5 a.m. Eastern time this morning.
Singapore Airlines Will Serve $300 Vintage Krug in First and Suites Class
Krug Grande Cuvée is an excellent champagne, and several airlines serve it in international first class. It’s a blend of wines from 10 or more vintages and from a combination of pinot noir, chardonnay and pinot meunier. And it’s cellared for at least six years. You’ll often pay $160 or more in a bottle shop.
However Singapore Airlines is introducing Krug 2004 “on all First Class and Suites flights where both” Dom Perignon and Krug are normally served.