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Category Archives for General.

No, Customers Aren’t Booking Away from American Airlines. Why Do You Ask?

May 18 2015

A USA Today column made the claim today that passengers are booking away from American Airlines due to customer service. It gets facts wrong, concedes customers aren’t *actually* avoiding flying American, and then points out one of the places it says customers are going – United – has more DOT complaints than American.

The article has been clogging up frequent flyer forums and my Facebook feed all day. Some logic needs to be applied here.

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The CEOs of American and Delta Keep Using This Word ‘Subsidy’ But Do Not Understand What it Means

May 17 2015

American CEO Doug Parker thinks that when the government picks up his airline’s obligations, that’s not a subsidy because they haven’t given him cash.

Delta CEO RIchard Anderson thinks because they pay corporate taxes they aren’t getting tax (or other) subsidies.

Or at least that’s what they *say* they believe. They can’t possibly really think that, though, right?

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More Delta Routes Offered for Just 5000 Miles One Way

May 17 2015

Delta isn’t just testing 5000 mile one-way awards on the Los Angeles – San Francisco route. It’s available to several cities, and not just from Los Angeles… though isn’t available between several cities you might expect it.

Know where you can fly for just 5000 SkyMiles each way. And why this remains a disturbing trend for the direction of the program.

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