Hotels

Category Archives for Hotels.

Marriott Paid Actual Money For This New Logo When They Should Have Just Invested in Fixing Their IT

Jan 03 2019

Unfortunately they’re investing in bad marketing when they need to be investing in fixing their IT — merged accounts that still aren’t right, elite status trackers that say members need only 75 nights for Ambassador status, and missing 75 night elite benefit options.

And if they are really that short of ideas for where to invest these dollars, to deliver strong branding, they might try putting the money into training customer service agents to give out accurate information.

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Marriott Says They Won’t Let Hotels Ignore Suite Upgrade Rules (Crack Down on JW Marriott Guanacaste Resort)

guanacaste
Jan 02 2019

The JW Marriott Guanacaste Resort published a policy that they would not upgrade Marriott Platinum members to suites despite terms and conditions of the program saying Platinums are entitled to suite upgrades if available.

There are always going to be hotels that are more generous than others with respect to elite benefits. However this wasn’t just a non-compliant hotel, their policy not to comply was explicitly outlined on the Marriott website and in the Marriott app.

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How to Pick the Hotel Program That’s Best For You

sydney opera house
Dec 30 2018

A lot of members are frustrated with Marriott — for botching the Starwood integration, for failing to deliver on the benefits they promised, and for generally unhelpful customer service. I argued that doesn’t make Hilton better, that Marriott disappoints but shouldn’t surprise — they are the largest and still offer better elite benefits, why would you think they’d be better?

I learned several things making the argument and listening to reader comments and commentary from other blogs.

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What You Don’t Realize About the Marriott Data Hack: Good Marketing and Bad Breaches Go Hand in Hand

man in suit looking at computer screen
Dec 27 2018

Good marketing is something that all of us welcome: useful information that connects us with something we actually need or want, and even better information that comes to us right when we want it, to help us make a decision.

When someone says they don’t like marketing what they mean is they don’t like bad marketing. They don’t like receiving information that isn’t relevant to them, that doesn’t speak to them in their language, that isn’t what they’re interested in.

The world is full of bad marketing.

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Limited-Time Free Signup for Membership Site That Lets You Find Big Hotel Savings (Airfare, Cars, and Cruises Too)

hotel dining
Dec 27 2018

Hotel chain Best Price Guarantees are for the most part Best Price Gimmicks, there are so many holes and exclusions that it serves to say that the chain has the best price without having to have the best price.

However you don’t earn points, stay credits, and you’re not supposed to receive elite recognition if you don’t “book direct.” Still if the price is good enough you can buy your won breakfast or even just book the room you’d like to stay in straight away, and still pocket a savings.

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