Hotels

Category Archives for Hotels.

60,000 Marriott Points for Europe in Business and Free Private Jet Flights is Bad Business, Who Knew?

by Gary Leff

Jan 12 2019

News and notes from around the interweb: Looks like all your can jet private flight app company JetSmarter is imploding. In the beginning they offered amazing deals (and burned tremendous cash). I only ever used them when they gave free trial memberships to customers with elite status and big mileage balances. The LAX Tom Bradley Terminal finally has PreCheck Prince Philip, Duke of Edinburgh, on flying coach: When speaking to the Royal Aircraft Association back in 2002, Prince Philip commented on the British royal family’s air travel conditions. “If you travel as much as we do, you appreciate the improvements in aircraft design of less noise and more comfort,” he said, “provided you don’t travel in something called economy class, which sounds ghastly.” Pan Am 103: Robert Mueller’s 30 year search for justice bet you…

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Marriott’s View of Loyalty Prevails: Al Maha Won’t Charge Guests for Meals, Activities After All

by Gary Leff

view from villa
Jan 09 2019

Hotel loyalty programs face a unique challenge that airlines don’t. Airlines set the rules and provide the product directly. Hotels have to get properties which are often owned and even managed separately to comply, with benefits like upgrades delivered consistently by individual employees at a front desk perhaps thousands of miles away. They rely on individual hotels and even employees to comply.

Embedded in a loyalty program as well is a philosophy of how to treat guests redeeming their points.

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Reward Night Prices Changing at 700 IHG Rewards Club Hotels in 8 Days

by Gary Leff

ic hanoi
Jan 06 2019

IHG has not communicated this to members, so they aren’t even giving us the 8 days notice, members have discovered this on our own. If there are any hotels going up in price you want to book, get on it since if you book future stays prior to January 14th you can do so at the lower pricing. What’s more, consider making speculative bookings, since most redemptions are cancellable.

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Marriott Paid Actual Money For This New Logo When They Should Have Just Invested in Fixing Their IT

by Gary Leff

Jan 03 2019

Unfortunately they’re investing in bad marketing when they need to be investing in fixing their IT — merged accounts that still aren’t right, elite status trackers that say members need only 75 nights for Ambassador status, and missing 75 night elite benefit options.

And if they are really that short of ideas for where to invest these dollars, to deliver strong branding, they might try putting the money into training customer service agents to give out accurate information.

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Marriott Says They Won’t Let Hotels Ignore Suite Upgrade Rules (Crack Down on JW Marriott Guanacaste Resort)

by Gary Leff

guanacaste
Jan 02 2019

The JW Marriott Guanacaste Resort published a policy that they would not upgrade Marriott Platinum members to suites despite terms and conditions of the program saying Platinums are entitled to suite upgrades if available.

There are always going to be hotels that are more generous than others with respect to elite benefits. However this wasn’t just a non-compliant hotel, their policy not to comply was explicitly outlined on the Marriott website and in the Marriott app.

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