Category Archives for Hotels.
Marriott is rebranding their loyalty program, with ‘Bonvoy’ launching February 13. There are no substantive changes whatsoever at that time.
Where does the money for this come from that the loyalty program is investing to transform themselves into Bonvoy? It comes from members, and more specifically from member loyalty accounts.
Marriott launched its new loyalty program August 18, 2018 aligning the benefits of Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards. All accounts were moved over from the Starwood platform to Marriott.
However they kept all 3 program names, even though there were no longer differences between the programs. This has to do with contractual obligations. For members all that was left to wait for was the new program name.
News and notes from around the interweb: Looks like all your can jet private flight app company JetSmarter is imploding. In the beginning they offered amazing deals (and burned tremendous cash). I only ever used them when they gave free trial memberships to customers with elite status and big mileage balances. The LAX Tom Bradley Terminal finally has PreCheck Prince Philip, Duke of Edinburgh, on flying coach: When speaking to the Royal Aircraft Association back in 2002, Prince Philip commented on the British royal family’s air travel conditions. “If you travel as much as we do, you appreciate the improvements in aircraft design of less noise and more comfort,” he said, “provided you don’t travel in something called economy class, which sounds ghastly.” Pan Am 103: Robert Mueller’s 30 year search for justice bet you…
United has a bug bounty program paying out up to a million miles for identifying vulnerabilities.
Now Hyatt has a bug bounty program, too.
Until March the most expensive standard room redemption Marriott offers is 60,000 points which is amazing value at the St. Regis Maldives.
Right now there’s better redemption availability at the property than the Marriott award calendar shows — and they appear to be underpricing awards for overwater villas.
Hotel loyalty programs face a unique challenge that airlines don’t. Airlines set the rules and provide the product directly. Hotels have to get properties which are often owned and even managed separately to comply, with benefits like upgrades delivered consistently by individual employees at a front desk perhaps thousands of miles away. They rely on individual hotels and even employees to comply.
Embedded in a loyalty program as well is a philosophy of how to treat guests redeeming their points.
Club1 Hotels membership has been priced at $675 for a year, but they’re giving away one year memberships that provides access to discounts. It’s worth signing up just to check out pricing.
They tell me that this free one year membership signup offer ends tonight (January 7) of course once sign up you have access for a year and no credit card is required.
IHG has not communicated this to members, so they aren’t even giving us the 8 days notice, members have discovered this on our own. If there are any hotels going up in price you want to book, get on it since if you book future stays prior to January 14th you can do so at the lower pricing. What’s more, consider making speculative bookings, since most redemptions are cancellable.
Marriott has provided additional information on their massive data breach. We’re supposed to be comforted that it’s ‘only’ 383 million and not 500 million records that were accessed.
Marriott still hasn’t told us anything about their notes on your as as a customer that were taken.
Unfortunately they’re investing in bad marketing when they need to be investing in fixing their IT — merged accounts that still aren’t right, elite status trackers that say members need only 75 nights for Ambassador status, and missing 75 night elite benefit options.
And if they are really that short of ideas for where to invest these dollars, to deliver strong branding, they might try putting the money into training customer service agents to give out accurate information.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
