Category Archives for Hotels.
The cheapness of a Hyatt Regency refusing coffee refills notwithstanding, is it weird that the background of this property owner likely puts the Albert Embankment property into the category of hotels I want to avoid?
While we’re seeing 3-to-1 category increases (seems bad!) it’s interesting that these are very different from similar clusters of increases in the past.
Previously we’ve seen a lot of high end hotels become more expensive as redemptions. This time we’re seeing lower category hotels go up the most. The bulk of the action with these changes are in the bottom half of the chart’s distribution. The biggest grouping of changes is category 3 hotels becoming 4’s, while we also see 1’s become 2’s and 2’s become 3’s.
Langham hotels is launching a brand new loyalty program – Brilliant by Langham – and it’s a points program with a slate of new elite benefits.
Not all hotel rooms have windows. But they still have curtains covering up a wall, making it seem like there’s a window? There’s an allegory for Marriott at this Courtyard property in there somewhere.
Hotels have been on a mission to cut back on housekeeping costs. They don’t want to do full cleans of every room every day. They’ll make you request it (and sometimes fill out paperwork) so that there are fewer rooms to clean, and they can hire fewer housekeepers who don’t work as many hours.
And hotel owners are pushing tips for housekeepers so they don’t have to pay the housekeeper as much.
The man who cooked baby back ribs in a hotel bathroom and garlic shrimp in a Delta Air Lines lavatory is now making nachos for dinner in a hotel bathroom sink.
He calls it “Dump Dinner Nachos.”
Being woken up in the middle of the night during your hotel stay is a huge fail, since fundamentally the basic thing you’re paying for is a night’s sleep!
As a general matter if you see something white it’s being changed, if it’s multicolored it was probably purchased specifically to avoid showing stains. Pricier chains have changed bedding more regularly than budget hotels. There was once a standard in the industry for mid-priced and below to change duvets four times a year coinciding with a deep clean of the room.
Pan Am founded Intercontinental Hotels. After all there needed to be places for American consumers to stay in the far flung destinations they served, and as a tool of US foreign policy.
At one point United Airlines owned both Hilton and Westin hotels as part of their attempt at horizontal integration in travel under the Allegis brand. United wouldn’t just sell airline tickets, they’d market the full trip to consumers.
But I’d forgotten that American Airlines had a hotel chain.
Shawn Mackey filed a lawsuit against his Airbnb “superhost” Pamela Fohler and the platform for privacy invasion, emotional distress, and marital damage after a contentious stay and an alleged extortion attempt involving a photo taken by a doorbell camera.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
