Category Archives for Hotels.
A guest is suing the St. Regis Bal Harbour in Miami claiming an employee used his master key to access her room while she was naked in the shower — and stood there, watching, for several minutes.
The wheelchair-bound woman was trapped in her hotel room for 42 days after the building’s only elevator broke down. No backup plan. No safe alternative. No urgency from management.
Another hotel property has been caught refilling shampoo and bath gel dispensers in the shower from ketchup-style bulk containers that lack any branding at all.
Tipping is absolutely out of control. And now that legislation is advancing in Congress to exempt tips from income tax, we can expect it to spread further and faster. When you subsidize something, you get more of it.
Bilt’s June 1 Rent Day headline benefit is up to a 200% transfer bonus converting Bilt Points to ALL – Accor Live Limitless points.
Another Marriott hotel has surfaced ignoring elite member breakfast benefits.
I think we’ve discovered the worst hotels in the world that have resort fees. Not coincidentally, they’re at two of the most absurdly named properties I’ve come across.
The better approach, now that these fees are showing up and making the property look exorbitantly expensive, might just be to call the cops on parties before any damage gets done? Put out free donuts and coffee and make the hotel a place cops are happy to stop by first, of course.
If you want to know what the service charge is for, you’re going to have to ask them. Here’s how they described it.
I wrote two years ago about the way that Marriott illegally hides resort and destination fees from guests who are booking rooms using points. It’s gotten worse.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
