There’s one thing that we can all agree with Candace Owens on. When a route gets cancelled, American Airlines has to provide a refund.
Everyone agrees except, it seems, American Airlines.
Category Archives for Passengers.
by Gary Leff
There’s one thing that we can all agree with Candace Owens on. When a route gets cancelled, American Airlines has to provide a refund.
Everyone agrees except, it seems, American Airlines.
by Gary Leff
Alexander Svanevik, the founder of blockchain analytics company Nansen, flew from Abu Dhabi to Singapore on an Etihad Airways Boeing 787-9. And in a world mostly closed to long haul travel, especially to Asia, he found himself the only customer on board the widebody aircraft configured for 336 passengers.
by Gary Leff
A dog flew Singapore Airlines business class from Sydney to Europe via Singapore. The ex-racing greyhound Lewis “is a graduate of Melbourne-based Greyt Greys Rescue” and his owner moved to Italy. She got permission from the Australian government to leave. And since so few others do, her Singapore Airlines flights were almost empty.
by Gary Leff
A passenger on American Airlines flight 920 from Cali, Colombia opened the aircraft’s emergency exit door after the plane landed in Miami around 7:16 p.m. on Wednesday. He then left the Boeing 737 MAX and walked on the wing as the aircraft reached the North terminal’s gate D22.
by Gary Leff
When face mask policies were introduced for air travel last year, ‘but I’m drinking’ became a common excuse and passengers could nurse a Starbucks throughout the entire flight. This is no longer acceptable, or at least while some passengers will still do it – and some flight attendants allow it – the rule doesn’t permit it and you may get kicked off the plane.
by Gary Leff
Reportedly, “the passenger punched the attendant in the chest and back of the head while the attendant was walking through the cabin to pick up trash.” This is just a 218 mile flight. And everyone is in Hawaii. Chill out a little bit, maybe, and you’ll be off the aircraft soon? Masks weren’t even involved.
by Gary Leff
The federal government has seen unprecedented levels of passenger incidents on planes this year. About three quarters have related to the federal mask mandate. Yet no one seems to know what to do about it.
The FAA hasn’t solved the issue, so they’re punting to the airlines.
by Gary Leff
American Airlines flight 1469 from Miami to Houston was delayed 8 hours on Friday, with the return 4 p.m. departure turning into a rare midcon redeye. And if that wasn’t enough of a drama, two passengers on the flight out of Miami were kicked off the plane after enduring that long wait – over their refusal to wear face masks.
by Gary Leff
A passenger says she was kicked off of an Alaska Airlines flight because she wore a “Trump 2020” mask. She claims she was ‘discriminated against’ and has created a website to get the word out about many of the people who have had run ins with Alaska Airlines over masks as well as other, unrelated issues.
Here she is on TikTok, though the airline says she’s leaving out the most important part of the story.
by Gary Leff
A former NHL hockey player wanted to put their feet up on the bulkhead. A flight attendant wouldn’t have any of it. Matters escalated, and now the player is suing American Airlines.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »