Chase Opening New Lounge At Phoenix Airport

Last year we learned that Chase is launching its own airport lounge network in collaboration with Airport Dimensions, a Collinson company which brings you Priority Pass and The Club lounges.

We now know about 5 Sapphire Lounge by The Club lounges in the pipeline:

  • New York LaGuardia Airport Terminal B
  • Boston Terminal B-C Connector
  • San Diego Terminal 2 West
  • Hong Kong Gate 40
  • Phoenix Terminal 4 South

Chase-Collinson beat out Escape-American Express (which already has a significant presence at the ariport) and Capital One for the space in the 8 gate expansion that will be used by Southwest, and that is accessible (via a walk) to American Airlines gates. Chris Dong first reported the plans via City of Phoenix materials.

Here’s the location of the lounge:

And here’s a zoom in on the (small!) 3500 square foot space:

Reportedly these lounges will be accessible via Priority Pass, which would suggest that premium cardmembers from American Express, Capital One and Citibank would have access as well. However we’ll wait to see whether non-Chase bank-issued Priority Pass members are restricted in some way.

While some The Club lounges are aesthetically appealing – such as the one in the new New Orleans terminal – Airport Dimensions isn’t known for high-end lounge experiences. It’ll be interesting to see how the partnership delivers an experience comparable to Centurion and Capital One lounges given such broad access policies that have been reported elsewhere. At the same time it’s also hard to imagine Chase being willing to deliver an inferior experience.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. 3500 square feet won’t be enough. I hope there is an option in the lease to expand.

  2. Chase runs a lounge at Madison Square Garden with what seems like pretty broad access. Not surprisingly, even though they cut off admission when they consider it too crowded, the number people of people they allow in exceeeds the seating capacity and the food offerings seem pretty mediocre ( I say they seem mediocre, because it’s always been too crowded for me to sit down and eat). I don’t know what Chase’s airport intentions are, but the MSG shows they’re willing at that location to deliver a mediocre experience.

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