Three weeks ago Hyatt changed their terms and conditions to say that category 1-7 free nights are not valid for any property “not included by Hyatt (in its sole discretion) in the category 1-7 classification system.”
We can therefore surmise that without such a change uncapped free nights would have included Miraval, which so far is the only hotel Hyatt has outside the classification system. Miraval became part of the Hyatt loyalty program a month ago.
Credit: Hyatt
Hyatt appears to have gone back through the terms and conditions of uncapped free night awards which were given to top tier elites as a gift upon launch of World of Hyatt March 1 and added a restriction that they’re specifically not eligible for use at Miraval. In other words they’ve changed the terms of the certificates after awarding them to customers. And they didn’t reach out to customers to say so, either.
The new category 1 through 7 certificates, awarded upon staying 60 nights with Hyatt, contain the same restriction language.
Or do they at all? It turns out the people writing the restrictions on these certificates aren’t so sure:
Hyatt, if you’re going to change the terms and conditions of your free night certificates, you might want to confirm the change is accurate. Or maybe publishing terms this way, Hyatt is asking us to confirm for them?
(HT: Toqueville)
The bracketed language was caused by someone going to the printer with a draft. When I was practicing and reviewing program terms and conditions, I would often flag this type of draft language and send it to the client for a fact-check to be sure all the bases were covered. Obviously, the minion in marketing who sent this to print sent draft rather than final copy.
Will free nights from the Hyatt credit card still be good for Miraval?
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What do you think about it??
Clearly a note to the draft from a lawyer or somebody internal
What a joke of a program Hyatt has become.