New United Clubs and How One Airline Makes Business Decisions

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Thai Airways’ problem is pricing – they don’t seem to have a good way to adjust prices to seat availability: You sometimes have high fares, yet award seats are available – and you end up with a half-empty plane! Getting rid of the A380 won’t fix that problem – a better pricing solution will…

  2. I heard a cool El Bulli story yesterday. Apparently closed because the chef wanted it to go out on top and leave a legacy and has now turned his expertise into a gourmet cooking academy or something of the sort. Neat that you experienced it in it’s prime. Cheers Gary!

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