The New Qatar Airways Coronavirus Ticket Change Policy Is How It’s Done

first class beds
Mar 06 2020

We’re well past where it makes sense to offer flexibility only to new ticket purchases. Qatar is not only extending their flexible change policy to existing, already-purchased tickets they’re providing the option to take a travel voucher good for a year from date of issue – customers aren’t limited to traveling within a year of their original ticket purchase.

Continue Reading »

Which Airlines And Hotels Have Ramped Up Disinfecting – And Which Ones Haven’t

Mar 06 2020

Different airlines and hotel chains are taking different approaches to the coronavirus – not just to the falloff in travel, but to making sure traveling with them is a safe experience for their guests. I reached out to several airlines and hotel companies to ask about changes to their cleaning practices in response to the virus. I was surprised by how varied the responses were.

I’m much more likely to have confidence in the airlines and hotel chains that signal they are taking the spread of coronavirus most seriously.

Continue Reading »

How Alaska Airlines Is Considering Changing Its Frequent Flyer Program

alaska airlines plane
Mar 05 2020

Alaska Airlines is surveying potential changes to their program, including moving to revenue-based earning and offering elite tiers starting at just 5000 qualifying miles.

While programs survey potential changes all of the time, and many of the potential ideas being surveyed never see the light of day, since it’s reasonable to expect to see changes to the program coming as a result of the American and oneworld partnership, changes that Mileage Plan is surveying now become especially interesting.

Continue Reading »

40 Years Ago Today Trans American Flight 209 Made a Miracle Landing in Chicago

Mar 05 2020

On March 5, 1980 Trans American flight 209 from Los Angeles made a miraculous landing in Chicago after the pilot Captain Clarence Ovuer and First Officer Roger Murdock suffered incapacitation due to food poisoning during the flight.

One of the flight attendants, Elaine Dickinson, managed to activate the aircraft’s auto pilot while a passenger on the flight, Ted Stryker, took the controls.

Continue Reading »