Back in May Via Air effectively threw in the towel. First they didn’t show up when they were supposed to start air service at an airport. They stopped paying the airports they were serving. They started cancelling flights. Customers were showing up at the airport but there weren’t staff. Comments left on this blog suggest they may not have been paying their employees.
The plane could be re-certified before November 2, but the airline will need time to complete required procedures after that. And once again they need to send out packets for employees to bid on schedules that either will or won’t include the MAX. What the November 2 date says to me is that American is pretty sure the plane won’t be ready to fly in revenue service at the beginning of October. They cannot guarantee of course that they won’t push back the aircraft’s return date again.
Washington DC is suing Marriott over its resort fees. “Resort fees” are extra charges, on top of a room rate, that aren’t optional. In other words they’re part of the price of a room, but the hotel advertises a lower price instead. That’s on face deceptive.
Marriott CEO Arne Sorenson, who thinks you have to enter a passport number to make a reservation at Marriott.com (so their unprecedented data breach was just the result of saving information for your booking convenience) and who thinks problems with the Bonvoy program were just “noise around the edges” gave an interview where he defended the undefendable resort fee. Naturally he did so disingenuously.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Jason Reitman’s Up in the Air was such a phenomenal movie for frequent travelers because as a top tier elite and mileage junkie himself he cared about getting so many of the details of life on the road right, and of course because he cast George Clooney in the lead role making airport security and hotel check-ins cool.
This is how we all see ourselves packing and cruising effortlessly through the airport…
Delta is running a European award sale for redemption starting with August travel and running through fall, starting at 20,000 miles roundtrip (and roundtrip travel is required). There are any number of eligible routes pricing between 20,000 and 38,000 miles roundtrip.
And no matter what all of the other blogs are saying, in many cases this isn’t even a very good deal.
The plot of Falling Down appears to re-create itself in Spanish, where a man is mad as hell and not going to take it anymore to borrow from another Hollywood classic. Is he frustrated by American Airlines? Raging against machines taking over simple tasks once employing people? Or frustrated by his own circumstance?
A man storms away from the desk at his gate, throws down the boarding group sign, where an American Airlines employee puts it back up. Meanwhile the passenger has taken off his shirt and allows his pants to sag. He grabs the reaches for the back of the employee’s neck. The employee goes about his business while the man rants in the gate area.
The U.S. airline industry was born in subsidy from the post office and American Airlines received a federal loan to pay for its first big aircraft order. The U.S. airline industry has more government involvement than most countries — the U.S. model where airports are owned and run by government agencies, and air traffic control is managed by the government is unusual.
Big U.S. airlines like Delta, American, and United have all benefited from major government subsidies, like moving pension obligations off their books and onto the federal Pension Benefit Guaranty Corporation in bankruptcy while retaining tax loss carry forwards so that they wouldn’t have to pay taxes once they started earning profits.
A many of the world’s airports it’s a long walk from check-in to the gate. Some of that delay is due to immigration and customs formalities, but at newer airports that also usually means walking through a maze designed to move you past as much high-end retail as possible. That’s because expensive retail generates big revenue for the airport.
Sometimes you start to think: there has to be a better way.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
