Jun
08
2018
Southwest Airlines Rapid Rewards has a new campaign to attract other airlines’ best customers. They will give you their elite status right away.
Southwest Airlines Offering Status Matches
Sprint Unlimited Data, Talk, and Text for $15/Month With Global Roaming
Jun
08
2018
One of the most brilliant marketing plays I’ve seen in a long time was Sprint building an ad campaign around bringing on the actor from Verizon’s ‘Can You Hear Me Now?’ commercials?
Sprint is offering what looks like an amazing deal. New customers who port their number over from another carrier get unlimited data, talk and text for $15 per line per month. This even includes international roaming.
Losing My Inspiration and Searching for Lotion
Jun
08
2018
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Pilot With .08 Blood Alcohol Content Offers ‘8 Hours Bottle to Throttle’ as an Excuse
Jun
08
2018
When passengers drink all the booze onboard that deserves congratulations.
When pilots drink, though, that’s serious. Serious enough that when the American Airlines had a photo of two bartenders dressed as pilots in their inflight magazine they had to apologize for the poor judgment that showed.
How Just a Few Bad Employees Can Undermine $3 Billion Invested in Airline Product
Jun
08
2018
American highlights a $3 billion investment in products and services. However poor service from the airline’s front line can undermine all the rest of the investment.
A great example of this comes from June 4th’s American Airlines flight AA192 from Hong Kong to Los Angeles. A business class passenger reportedly voluntarily offloaded himself because his experience with a flight attendant onboard prior to departure was so bad.
Bad Idea: Investors Want to Bring Back Midwest Airlines and Make Milwaukee Great Again
Jun
08
2018
Midwest Airlines, Frontier, and AirTran all tried to hub in Milwaukee. Today, no one does. There are some cities that have been tried and don’t quite work as hubs. America West used to hub in Columbus, for instance.
Old airline brands never seem to die. There’s another attempt to bring back Eastern Airlines. An airline using the People Express name operated again for a few months in 2014. And Pan Am is a name that just won’t go away.
What Airlines Should Learn From Delta
Jun
07
2018
Paul Jacobson, Delta’s Executive Vice President & Chief Financial Officer presented at today’s Deutsche Bank 2018 Global Industrials and Materials Summit.
He laid the airline’s improvement in Net Promoter Score (willingness of its customers to recommend) with growth in its revenue premium — how much extra customers are willing to pay to fly Delta over its competitors.
Spirit Airlines Flight Attendant Teaches Delayed Passengers How to Use the Lavatory
Jun
07
2018
Passengers on a delayed Spirit Airlines flight departing Chicago O’Hare last month — sitting on the ground with inoperative air conditioning, presumably no working auxiliary power unit, “babies are crying, everyone is moody” — were treated to a flight attendant dropping some serious life advice.
He asks passengers to share their codine, lithium, quaaludes, and other drugs with their seat opponent — but if it’s a child sitting next to them “do a moral inventory, or just do like my mom used to, she broke it in half and gave it to me.”
Travel Site Divulges Your Personal Data With a Single Click and Amex Suing Singer
Jun
07
2018
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Woman Who Lost Her Global Entry Over an Apple Delta Gave Her Fought Back and Won
Jun
07
2018
When entering the U.S. you need to answer customers questions correctly. If you have any food with you, say so, because if you’re chosen for secondary screening and caught you could be fined — and lose Global Entry privileges if you have them. I’ve warned readers about this before, it’s one of the ways people are losing Global Entry.
Six weeks ago I wrote about Crystal Tadlock taking an apple handed out as a snack on her Delta flight and sticking it in her carry on bag. She figured she’d eat it on her connecting flight to Denver.
