When a property wants to split the savings for skipping housekeeping with you rebating points that’s fair. Starwood was known for their Make a Green Choice program offering 500 Starpoints per night you skipped housekeeping. Marriott still offers a similar, albeit less rewarding, program.
Hyatt is now testing 250 points for skipping housekeeping.
There are two things American Airlines believes affects premium passenger perception of service: flight attendants referring to them by name, and offering predeparture beverages.
American Airlines flight attendants are inconsistent about offering beverages prior to push back. And there’s no consequence if they don’t. If they don’t consider themselves to have time, they can skip it.
One flight, though, finally had a good reason not to offer them — and even to skip most inflight beverage service too.
Southwest Airlines does not charge customers change fees. However if you change your flight you take your original ticket cost and use it as a credit to buy a new flight. Southwest is apparently now waiving any increase in fare when you change flights.
And that lets you buy a cheaper ticket than the one you want to fly, and just change to your preferred trip — but that original booking must be in March.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
British Airways pioneered lie flat seats in long haul business class. The seats weren’t wide or private, but they were classy with blue fabric and brown leather. I actually liked the old lie flat business class seat that I flew a decade ago (‘New Club World’) more than the current iteration that feels like a sea of impersonal corporate cubes (‘Next Generation Club World’).
The current seat is well overdue for a refresh. The basics of the current seat began rolling out in 2006.
Starwood customers simply aren’t used to Marriott customer service, and they think what they’re experiencing is something wrong with the program. Marriott, for its part, doesn’t see as much wrong as customers do because they are delivering normal service.
When you have a frustrating interaction dealing with Marriott over a simple matter you may think you’re getting Bonvoyed when really you’re just dealing with Marriott.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Pakistan International Airlines, the worst airline in the world, stopped flying to the US in October 2017 after 55 years of service.
Their flight used to operate Lahore, Pakistan – Manchester, UK – New York JFK. They weren’t allowed to fly non-stop to the U.S. for security reasons. The US government wasn’t comfortable with a plane load of passengers getting screened in Pakistan and flying to the States.
American Airlines is the sole remaining US carrier serving Venezuela and there are few other airlines flying in and out of the country as well. As the nation has fallen apart, with mass shortages, rampant crime, and inflation over 5000%, American Airlines had found their Venezuela routes extremely profitable — because there was so little air service left.
With flight crews getting robbed by bandits airlines fly crews out of the country rather than overnighting, and try to refuel elsewhere as well.
Th egregious award cancellation rules at the St. Regis Aspen — $1000 per night plus tax if your flight cancels and you show up late — deserves as much attention and ridicule as possible.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
