You might be wondering “how can making customers value MileagePlus less generate more frequent flyer revenue for United?” And the answer seems to be an accounting fiction.
Ultimately the changes to cancelling and refunding awards make the program easier to deal with. I’m waiting with baited breath to see what the program’s award chart and routing rules will look like when the new program is announced.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
New York’s rent control laws are truly bizarre and now a man who checked into a hotel and as a result claimed to own the hotel has even managed to get a housing court to agree.
Fortunately the hotel in question, the
Lufthansa’s CEO is attacking low cost carriers easyJet and Ryanair, calling the cheapest flights they offer “economically, ecologically, and politically irresponsible.”
Airlines prefer to be protected from competition by government regulation and that inures to the detriment of the flying public.
Back in May Via Air effectively threw in the towel. First they didn’t show up when they were supposed to start air service at an airport. They stopped paying the airports they were serving. They started cancelling flights. Customers were showing up at the airport but there weren’t staff. Comments left on this blog suggest they may not have been paying their employees.
The plane could be re-certified before November 2, but the airline will need time to complete required procedures after that. And once again they need to send out packets for employees to bid on schedules that either will or won’t include the MAX. What the November 2 date says to me is that American is pretty sure the plane won’t be ready to fly in revenue service at the beginning of October. They cannot guarantee of course that they won’t push back the aircraft’s return date again.
Washington DC is suing Marriott over its resort fees. “Resort fees” are extra charges, on top of a room rate, that aren’t optional. In other words they’re part of the price of a room, but the hotel advertises a lower price instead. That’s on face deceptive.
Marriott CEO Arne Sorenson, who thinks you have to enter a passport number to make a reservation at Marriott.com (so their unprecedented data breach was just the result of saving information for your booking convenience) and who thinks problems with the Bonvoy program were just “noise around the edges” gave an interview where he defended the undefendable resort fee. Naturally he did so disingenuously.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Jason Reitman’s Up in the Air was such a phenomenal movie for frequent travelers because as a top tier elite and mileage junkie himself he cared about getting so many of the details of life on the road right, and of course because he cast George Clooney in the lead role making airport security and hotel check-ins cool.
This is how we all see ourselves packing and cruising effortlessly through the airport…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
