Here’s Everything Customers Hate About U.S. Airlines in 7 Seconds

Jul 28 2017

Modern airlines are safe. They’re mostly reliable. And they’re a marvel of technology and dedication.
Sometimes.

Despite the investment of billions of dollars into passenger experience, there’s a sense that too many employees at US airlines just don’t care. When we’re traveling, the trip is important to us.
When things go wrong, we’re at their mercy. And too often things feel far more controllable by the airline than they are.

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Five Things We Learned From American’s Second Quarter Report and Earnings Call

british airways plane
Jul 28 2017

American slightly exceeded Wall Street expectations with its second quarter results earning pre-tax profit of $1.3 billion.

They’re touting the increase in non-GAAP accounting earnings per share year-over-year but of course that’s largely driven by having fewer shares (they’ve been using profits to buy back shares). Profits are actually down compared to the second quarter of last year.

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