How American’s New Lounges at LAX Will Come Together This Year

Aug 08 2017

I wrote on Monday that the terminal 4 American Airlines Club at LAX will be closed for renovations for a couple of months.

They decided that leaving the club partially open during renovations wasn’t working out well and was slowing down the project. So they’re going to close it on September 5. They won’t close it, though, before the new terminal 5 club opens later this month.

Continue Reading »

Two Stays Earns a Free Night at Wyndham When Paying With MasterPass

Aug 08 2017

Digital payment companies spend money on customer acquisition through bonuses for two basic reasons.

Customers need a reason to adopt a new technology, even if it’s easy they need to be convinced to pay attention.

Technology providers often bet that there’s a lock-in effect or path dependence, whomever gets you to pay attention first and gets you using the technology has a good shot at retaining your business out of habit.

Continue Reading »

TSA Hit a Man in the Groin During Screening Then Argued He Shouldn’t Be Able to Sue

Aug 08 2017

Last month the US District Court for the Eastern District of Virginia (the original so-called ‘rocket docket’) ruled in Linlor v. Polson that individuals may have a private right of action for constitutional rights violations at the security checkpoint, over objections from the TSA.

As a result a man who says a TSA screener “rammed his hand” into the man’s genitals, causing the passenger to “bend over and step away in pain,” during a screening that was the result of opting out of naked imaging at Washington Dulles airport in March 2016 may seek damages based on excessive force.

Continue Reading »

Hertz Mass Cancelling Car Reservations For Later This Month via Robocall

Aug 07 2017

Hertz was once the rental company for business travelers. In this extended montage from Up in the Air when George Clooney is grounded in Omaha he wants to buy a Chrysler Sebring from Hertz.

The rental car business has consolidated, and is under pressure from ridesharing. Hertz owns Thrifty and Dollar. And they’re simply not reliable anymore in my opinion. In fact last year they told me that reservations are never guaranteed.

Continue Reading »

Is Basic Economy the Next TED, Song, and MetroJet?

Aug 07 2017

Delta had Song. United had TED. (On the West Coast they also had Shuttle by United.) US Airways had MetroJet. Consultants, especially McKinsey, were peddling the same idea to major airlines in exchange for big fees. In order to compete they needed to start low cost carriers inside their carrier, and those new airlines would fly leisure routes. They’d offer lower fares. And in the case of Song they’d even offer a better product than mainline.

Gradually the attempts faltered, and each of the airline-within-an-airline concepts was killed.

Continue Reading »