Singapore Airlines KrisFlyer is one of my favorite programs because:
- It gives you access to much better award space on Singapore Airlines flights than is available to partner frequent flyer programs. I’ve had great luck redeeming on Singapore in premium cabins.
- Their miles are easy to get for U.S. frequent flyers since they partner with all the major transferable bank currencies.
I’ve stuck with them through all the devaluations because I still prefer them over U.S. programs with the exception of their three year miles-expiration policy (new activity in an account doesn’t extend the life of miles).
However there’s a new annoying change to the program they’ve just announced. If the award you want isn’t available you can wait list for it. You can wait list for multiple flights, which is convenient:
- Say you have a flight booked that you’ll take but you want to improve the award, maybe you’re in business but want first — and maybe you’d even take first class the day before or after travel.
- Or maybe you’re on a Los Angeles flight but really would prefer to get booked to New York
It’s been rather inconsistent whether or not a wait list would clear, even flight a cabin is mostly empty. Over the years I’d call and sometimes get space cleared ‘sending a chaser’ or request but that hasn’t worked in recent times.
Effective August 14 Singapore Airlines is imposing new rules on waitlisting for awards. They want you to be pay attention to now being able to manage wait list requests online and receiving proactive updates on your requests from the airline.
However there’s only one change that matters: no close-in requests or wait list confirmations:
- Waitlisting will only be possible up to 3 weeks prior to a flight’s departure.
- Requests that aren’t confirmed two weeks prior to departure will be cancelled. It won’t be possible to get confirmed off the wait list for an award within 14 days of travel.
Cancellation of waitlisted award requests that don’t clear 14 days out was announced in January but the inability to wait list within 3 weeks of travel is new. (Upgrade requests can still be processed until day of departure.)
Singapore says the new rules ‘promote certainty’ and that’s certainly true. If you’re looking to book within three weeks of travel you can be certain you won’t be able to wait list. And if it’s within two weeks of travel you can be certain you won’t clear the wait list, either.