As much as I miss the best Thai food in the country Metro is one of the things that makes me glad I’ve moved away. It’s perhaps the only thing in the area even worse than the airport’s gate 35X.
Yesterday I wrote about American Airlines Executive Vice President of People, Communications, and Public Affairs Elise Eberwein flying United in first class. She wrote a trip report on twitter documenting the experience.
Subsequently she’s shared one more detail about the flight, and I hope she does more than just write about it on twitter. She needs to bring the insight back to the American Airlines management team: the flight had no seat back video and she couldn’t watch United’s streaming inflgiht entertainment.
A JetBlue gate agent had people book the cheapest flight available — usually Long Beach to Las Vegas — and then rebooked those passengers for more expensive international travel.
She did this 505 times for more than 100 people between July 1, 2016 and Sept. 27, 2017, treating the customers as though they had missed flights “or experienced a death in the family.” The agent was arrested on Thursday and charged with wire fraud in federal court.
Patrisha Organo is a flight attendant for Philippine Airlines. On Tuesday she was scheduled for her check flight in order to qualify as a Cabin Crew Evaluator. On board a baby was crying. She approached the mother. The baby was hungry, but she didn’t have any formula.
She never once claimed to only be there for the flight’s safety.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines has shared with employees that there are two key drivers of premium customer satisfaction: serving a predeparture beverage and addressing a passenger by name.
American’s Executive Vice President of People, Communications, and Public Affairs flew United in first class. And she wrote a trip report on twitter…
A 31-year-old man became violent on a Korean Air flight from Los Angeles to Seoul on Wednesday.
After “using abusive language,” making threats and becoming violent he he threw his tablet device at the window by his seat.
Passengers want to accompany friends and family to the gate. Airports want more people shopping and dining, they earn a percentage of the revenue at all the merchants at the airport. And by the way airlines usually share in this revenue, too.
The TSA wants to limit the number of people going through security. They also want to limit the bags they have to screen at the checkpoint.
As of today a second major US airport will allow passengers to clear security without a same day boarding pass.
A loyalty program promises benefits in the future for your business today. It’s fundamentally based on trust. So one of the things I hate the most, even more than changes without notice, is changes that the program doesn’t even tell you about.
Marriott has just made changes to Platinum breakfast, participating properties, and earning points on spending at hotels when not a registered guest.
A week after the tragic crash of Lion Air flight JT610 on October 29 another Lion Air Boeing 737 has had an incident this time crashing into a pole while taxiing out to the runway for takeoff from Bengkulu to Jakarta.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
