Selena Gomez Banned From China!

Apr 19 2016

I get nervous standing in line for immigration in many countries, even though I’ve never gotten a second look anywhere I’ve gone. I always wonder whether I’ll get denied entry, either for no real reason at all or perhaps for something I’ve written about the country I’m visiting.

And I’ve actually done things … like taking photos on the tarmac in countries where that’s frowned upon, or used my cell phone (in airplane mode) on a Chinese airline. Or because I posted about an immigration form..

Apparently Selena Gomez isn’t quite as lucky as I am.

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Marriott’s New Late Checkout Benefit is Bogus, Reinforces Member Fears in Starwood Takeover

Apr 19 2016

When Marriott announced they were buying Starwood, the news was met with great consternation among Starwood’s frequent guests. That’s because Marriott – the larger program – isn’t known for treating elites especially well despite having the toughest top tier to earn among the major programs (Platinum requires 75 nights).

So it was pretty exciting when Marriott announced this morning that they were rolling out new benefits similar to Starwood offerings. The biggest new benefit was guaranteed late check-out for Golds and Platinums, but it looks like they’re really just playing marketing games.

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American Express Membership Rewards Gets More Valuable With Etihad as New Transfer Partner

Apr 19 2016

American Express Membership Rewards announced the addition of a new points transfer partner today: Etihad Guest. Transfers to Etihad are already live.

In fact, Membership Rewards is now a transfer partner of Etihad across many international markets such as Australia, Canada, and the UK.

American Express joins Citi ThankYou Rewards in offering transfers to Etihad, and Etihad is already one of my favorite Citi partners.

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Marriott Adding New Elite Benefits and Experience Redemption Options

Apr 19 2016

Back in the fall Marriott Rewards introduced 4 new features to their program. I broke the news on their plan for cash and points, points sharing, points advance, and reward nights counting towards status.

These were modest changes, they’re things offered by other programs, and hardly revolutionary. They’re the kind of marginal improvements we’re used to seeing from Marriott Rewards to go along with periodic devaluations.

But with Marriott acquiring Starwood hotels they were pretty shell shocked to see the customer reaction among Starwood’s elite members. It became clear they were going to need to offer Starwood’s customers the kind of treatment they’ve been used to in order to retain them.

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Hotel Charges My Card 5 Months After a Stay. How Long Is Too Long??

Apr 18 2016

Last week I wrote about checking your credit card statement for unauthorized hotel charges. A pet peeve of mine is hotels charging you for things not on your final folio.

Oddly enough then I actually had a hotel email me last week about failing to charge me for a stay five months earlier.

And it got me thinking: how long is too long? How many months is too long after a stay for a hotel to say they forgot to charge you for part of your bill?

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