Hotel upgrades have a great deal of discretion. While rooms may be pre-assigned to guests, the front desk agent can usually make a decision (within certain bounds set by the hotel — the best suites may require a manager’s approval).
There are many reasons they might upgrade you — your status, because you’ve been dis-serviced in some way, because you tipped them. Here are the techniques that work.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Apparently a case of self-medicating with alcohol gone horribly wrong. A man on an Air India Boeing 787 flight to Birmingham, England was traveling with his 10 year old son. 40 minutes prior to landing he “removed his trousers and stood in the aisle. He pulled down his boxer shorts exposing his buttocks.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Air Europa launched its own frequent flyer program, Suma in December.
Like Copa and United, Air Europa decided to build its own program rather than renting the loyalty engine of a larger partner carrier.
Initially at launch they were offering to status match Air France Flying Blue elites. I wrote at the time, “We’ll see, once people start registering and submitting requests, whether they’ll status match elites from other programs as well.”
With Delta’s Richard Anderson retiring, we lose the most cronyist airline CEO in the country, who seeks to use government to gain every possible advantage over competitors and sees taxpayers as his own bank account.
With his team simply being elevated, it’s possible that Delta stays this course. But there’s also an opening. And United may be looking to fill it. United successfully killed an effort to expand the ‘perimeter rule’ at Washington’s National airport from 1250 miles to 1475 miles. Because they don’t want competition to be allowed against their flights at Washington Dulles.
Marriott is buying Starwood in a deal expected to close in June. Nothing will change right away. It took two years for Marriott to integrate 100 Protea hotels, and Starwood is more than 10 times the size. The data migration project alone is likely an 18 month IT effort. I’ll still be using my Starwood Platinum status in 2017, I’m sure.
Here are the winners, losers, and questions in the deal for customers — and what Marriott has to say to reassure them.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A brochure for the new Starbucks Rewards program going into effect in April was leaked on twitter.
The program will be going revenue-based. Break-even for status-earning in the new program is an average of $5 per Starbucks transaction. If you spend more than $5 per Star you earn now, you’ll earn status faster. If you spend less than $5 you’ll take more transactions to earn status.
I’ve long said that it’s a myth that the best award availability is right when airline schedules load — the date for which varies, but is often midnight 331 days in advance of travel. People used to get up at midnight, call the airline, and when the space they want isn’t open think, “Drats! Someone must have beaten me to it!”
That’s not how it works at all. Some airlines do of course load some award space when they first add flights into their future schedule. Not all airlines do. And not all airlines load seats and call it quits.
What’s strange though is that it appears there’s not a single saver award in any cabin on any American flight yet for January 2017.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
