A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Early this month a public library in Shawnee, Kansas received a strange letter. One of their books was returned in the mail – but it didn’t come from the reader who borrowed it. A Delta Air Lines captain found Whatever After: If the Shoe Fits on the Atlanta airport’s B concourse while commuting to their home in Florida.
The pilot may have saved the young reader significant late fees, and protected their future borrowing privileges – expressing a hope that whomever had checked out the book “grows up to be an avid reader.”
If things go wrong with your Etihad award redemption, American is telling its own agents that they just aren’t going to be able to help.
Participate in the AAdvantage Business program when it’s easy and you’re traveling solo, but the new offering for small and mid-sized businesses is mostly too low value and too much of a hassle for most to find worthwhile.
United Airlines will require cabins to be prepared for landing earlier in order to protect cabin crew from injuries. Starting December 1, flight attendants will have to be belted at their jumpseats, prepared for landing, at around 10,000 feet when the double chime sounds.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
United Airlines has attacked the American Airlines plan, saying that the DOT should look at connections served rather than the local market to determine consumer benefit. Now that the federal government has broken up its JetBlue partnership, American’s ability to serve connections in the New York market is far more limited. The Department of Justice handed a huge win to United and to Delta in New York by preventing American-JetBlue from becoming a large competitor with their New York duopoly.
According to United, DOT set a precedent in preferring connecting markets to Tokyo Haneda over non-stop ones in their 2019 proceeding originally awarding the routes since that was a justification for denying Las Vegas a Haneda flight.
The Southwest Airlines operational failure during last year’s holiday season led to the stranding of two million passengers and a financial loss of approximately $1 billion. The chain began with inadequate de-icing equipment and inexperienced staff. Southwest has a play book to prevent a repeat this year, which they’ve shared internally with employees. It includes technological upgrades and improved training.
Passenger shaming daily double: an American Airlines passenger in first class was reported for painting her toenails and drinking her own beer during the flight, actions which flouted in-flight etiquette and regulations.
It’s underappreciated how much value there is in Frontier Airlines – when you have elite status with the low cost carrier. And it’s underappreciated how easy it is to have that status.
Bilt Rewards Vice President Richard Kerr knows: less than $20 per one-way flight for a family of four to Disney World, refundable and with free seat assignments, carry on bags, and checked bags.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
