Navigating the Gray Zone: Air Canada’s Lawsuit and the Future of Award Search Tools

Oct 20 2023

Air Canada has sued award search website Seats.Aero in Delaware court for pulling award availability from its website. They claim (1) trademark infringement for use of its marks, and (2) violations of the Computer Fraud and Abuse Act for accessing its systems without authorization.

There may be a real problem for Air Canada here, but their legal claims appear weak – and certainly bad from a public policy standpoint. They have deeper pockets, though, and sometimes that’s enough to prevail.

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From Superhost to Homeless: How Airbnb Left Pregnant Woman With $300K Debt

Oct 19 2023

Airbnb says they cost hosts up to $3 million. One San Francisco host shares what that coverage actually looks like in practice, when a guest clogged a toilet and created a leak from a separate upstairs unit into the whole home – causing hundreds of thousands of dollars in damage. After six months, they want the owner to settle for about 10% of the costs.

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U.S. Issues Alert For All Americans Traveling Abroad

Oct 19 2023

The U.S. is “advising…increased caution” for U.S. citizens while overseas. The State Department is a bureaucracy, and how would it look if bad things happened and they didn’t warn people? Now that they’ve done so, bad things aren’t their fault.

The State Department advises that you register your travel with them and… follow them on Facebook and Twitter. That’s hardly advice that, for now, is going to scare me off from travel.

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Customer Service Blunder: How Hyatt Charged An Elite Guest $137 For A ‘Free’ Gift

Oct 19 2023

A reader stayed at the Grand Hyatt Tampa Bay for his wife’s 50th birthday weekend. He’s a “Globalist,” a top elite with Hyatt for the past decade or more. And one of the benefits of this status is a dedicated ‘concierge’ who helps with reservations, upgrades, billing and points issues and other hotel matters.

Since his concierge knew that it was a special weekend, she contacted the hotel about delivering something to the room for the occasion. The hotel did. And they charged the guest for it, at full room service prices.

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[UPDATE: Now Live] Hyatt Launching Homesharing Platform Like Marriott Homes & Villas

Oct 19 2023

Marriott has an affiliate commission-earning business, and they rebate part of that commission in the form of points.

Hyatt is getting into the homeshare marketing business too with Homes & Hideaways by World of Hyatt. It will launch “in the coming weeks” with domestic markets “like Hawaii, Florida and Colorado,” and eventually expand to international markets as well.

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