A hotel clerk wrote about taking sweet revenge on an abusive guest. They were an elite member of the chain, staying at a hotel that had recently been reflagged to become a part of it. And they’d made front desk staff cry, with two women working in the morning leaving with smeared makeup.
One of the reasons you can’t get your hands on concert tickets to the best shows when Ticketmaster releases them is because of… their value in earning frequent flyer miles. But many rewards points collectors are now getting burned.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A California dentist put his home’s ‘in-law suite’ on Airbnb and lived to regret it. Their guest booked a six month stay at $105 per night for $20,793. They’ve been there for about two years, rent free for 18 months. And they’re demanding $100,000 to leave – with California law on their side. She even wants a refund of her twenty grand for the first six months of her stay, too!
A status match campaign that only offers a match, and processes the match is… ok. But it’s also a wasted opportunity. The match needs to be as fast and seamless as possible, and then needs to follow up with the customer to help them understand and use their benefits and see why their choice to shift their business is a good one for them.
Nearly everyone on a flight has paid a different price for an identical seat going to the same destination. Different people have different willingness to pay. Airlines have become good at figuring out how much they can charge each customer for each flight.
Why shouldn’t airports get in on some of the action. And the simplest way to do it is just to ask a customer, did we charge you too little? Would you like to pay more?
No matter what you think of JSX even (and they are fully legal, achieve high safety standards, and deliver a quality product), it’s embarrassing to see one-time maverick Southwest Airlines having turned into a creature of cronyism. They’re using the government to shut down competition at Dallas Love Field the way that major airlines in the 1970s tried to use government to shut down competition from them.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A passenger in the Boston airport Delta Air Lines Sky Club locked herself in the bathroom when a stall’s handle fell off the door. Surprisingly, despite kicking and banging on the door, no one responded to her calls for help. Desperate, she pulled out her cell phone and placed a call to the police.
The United Airlines flight attendants union, AFA-CWA, has seen its negotiations with the airline drag on. They’ve been without a new contract since the last one become amendable in August 2021. And they have been talking up strikes.
Keyed to the airline’s announcement of an order for 110 new planes, flight attendants union President Ken Diaz put out a statement suggesting the airline is prioritizing planes over people.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
