The oneworld alliance has opened up its first ‘alliance lounge’ at Seoul Incheon airport. There’s been a tremendous amount of fanfare for this week and a half old space. But there are teething pains, because the lounge is improperly denying access to customers with eligible oneworld status, even who are flying business class.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A 74-year-old retired flight attendant, Angela Siddell, alleges she received a black eye and was handcuffed on a JetBlue flight after a dispute over disposing a tea cup, leading her to file a lawsuit.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Marriott is out with its first promotion of the year. Registration is required to earn 1,000 bonus points per night and double elite qualifying nights on paid stays.
A business class passenger sparked controversy by removing an economy passenger’s bag from the overhead bin, claiming entitlement to the space. With nowhere left to stow the coach passenger’s bag, it was gate checked.
American Airlines is laying off about 8% of customer relations staff, the team that tries to win back unhappy customers, as well as lost baggage staff, and AAdvantage customer service agents. The layoffs, effective March 30.
American Airlines engaged in mass shutdowns of AAdvantage accounts four years ago over customers who used invitations to apply for Citibank credit cards which didn’t say circumvented rules limiting how often one could get a bonus. People lost millions of miles. And there’s a new lawsuit against American Airlines over taking these miles away.
The FAA’s move towards diversity-oriented hiring practices for air traffic controllers raises concerns over industry impact, although it doesn’t appear to compromise safety.
A flight attendant from Pakistan International Airlines disappeared in Canada, highlighting a pattern of crew members vanishing during layovers, prompting the airline to implement stricter measures and raising questions about the reasons behind these incidents.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
