A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Monday night’s Spirit Airlines flight 3902 from Atlanta to Detroit was delayed five hours. After a significant mechanical delay, passengers “were eventually told they could board around 10:15 p.m.” and around 15 did indeed board.
However “rowdy travelers caused another delay” and Spirit gate agents shut the boarding doors so that “nobody else could board.”
On Sunday night flying in the Northeast was a mess. Flights out of the three DC-area airports were paused while the FAA’s air traffic control organization suffered an equipment failure at Potomac TRACON. Flights resumed shortly after 7 p.m. Eastern time, but there was a backlog to clear. Some flights cancelled, for instance as crew exceeded their maximum duty hours.
Royal Air Maroc flies Washington Dulles to Casablanca five days a week using a Boeing 787-8. After several hours staff hadn’t communicated at all with passengers. Then they finally cancelled the flight. And the passengers went into revolt. Staff fled for their safety.
This win really does belong to the PR folks. While the publication doesn’t reveal its methodology, any reasonable ‘Best CEO’ evaluation has to look at the individual’s value add against the assets they’re working with.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A United Airlines passenger is shown in a video surreptitiously vaping during a flight, and then exhaling water vapor. Another passenger on board who videotaped the incident shared that it was brought to the flight attendants, who “completely dismissed it.”
At the beginning of the year, Capital One launched their premium hotel collection with extra benefits for Venture X cardmembers. Now they’re extending this to a new type of hotel and crucially these are available to Venture X, Venture X Business, Venture, and Spark Miles cardmembers.
The 27-year-old woman “undressed completely” prior to pushback on Friday and “screamed loudly.” The incident was enough to trigger both federal and state police, who tried to put a blanket over her. It was her nakedness, rather than unruliness, that appeared to be their response priority.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Travel the past couple of days has been brutal, with storms and an FAA outage snarling flights. One passenger was forced to endure an 18 hour delay – and was rewarded by an American Airlines flight, operated just for him.
Rampers showed up to load bags – just for him. He was called to board his flight – by name. And the crew did their safety demonstration – just for him.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
