The Dallas-based marketing executive who gained viral notoriety as the ‘Crazy Plane Lady’ after causing a scene on an American Airlines flight, warning passengers of impending doom, has since leveraged the incident into a personal brand, complete with social media following, giveaways, and hinting at a potential move to create premium content.
A woman at Canberra Airport, after missing her flight, breached security by running onto the tarmac and directly under the plane, which led to her arrest. The incident, which highlighted a security lapse as no one stopped her initially, caused a brief pause in airport operations and left passengers stranded on the now-grounded aircraft.
A hotel valet stole a guest’s Audi RS7, only to be carjacked at gunpoint while off the property. The stolen car was later found abandoned and completely destroyed, highlighting the bizarre and dramatic ordeal.
Capital One opened its first airport lounge at Dallas – Fort Worth in November 2021. Then they opened Washington Dulles in September. Now their third one – the Capital One Lounge Denver – will open tomorrow – Friday, November 3.
Several readers let me know that Capital One Travel has a special $200 off offer for hotel stays in their ‘Premier Collection’ for Venture X and Venture X Business cardmembers. There is no minimum spend for the night. Book a $201 all-in room, and the cost will come to $1 for the night.
The offer was available in my account as well. If it’s targeted, it is widely targeted. Just go to Capital One Travel in the rewards section of your account and at the top of the page you’ll see ‘Offers’ highlighted by a light blue ribbon.
The Asiana-Korean Air merger is set to consolidate the two major Korean airlines, potentially affecting competition on key international routes, despite concerns from US and European regulators. Virgin Atlantic’s proposed Seoul route hinges on the deal’s approval, underscoring the complex interplay between airline alliances and market competition.
JetBlue, initially hesitant about its loyalty program, has significantly enhanced its TrueBlue program in recent years, especially in light of its partnership with American Airlines. Amidst the financial challenges faced by ultra-low-cost carriers and smaller airlines, many are realizing that loyalty programs, once viewed as cost centers, are now profitable avenues, with airlines like Frontier, Spirit, and Allegiant doubling down on their loyalty initiatives.
Marriott is set to implement changes to their suite upgrade award process in 2024, transitioning from “Suite Night Awards” to “Nightly Upgrade Awards” and expanding the program to include more participating brands and room types. However, the new system will process upgrades only 3 days before arrival, and while there’s an increase in room inventory for upgrades, the focus will shift from guaranteed suite upgrades to a broader range of room types.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A mom flew American Airlines passenger from Portland to Dallas to Tallahassee with her two 18 month old twins. Since only one child can fly on her lap, she bought the other child their own seat using her miles, but a flight attendant refused to allow them to use it, saying children under two weren’t allowed in seats without a car seat. This was wrong. The passenger sued American because they wouldn’t refund the seat they’d purchased but weren’t allowed to use.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
