Delta Air Lines will be sharing the names of flight crew with passengers a day in advance of travel. Passengers will be able to recognize crew for their service. Even though it’s only first names, crew can opt out, and only positive comments will be passed along, a union trying to organize flight attendants at the airline is blasting the program.
Business class is about the seat. You have more space, and an available bed, so you can be more comfortable and well-rested rather than beaten up by the time you reach your destination. None of the ‘above and beyond’ business class products are offered by U.S. or European airlines.
At that point, then, the gradations in service matter but I do think – once the product hits a certain level of quality – it becomes more (though not exclusively) about schedule and price.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A housekeeper at MGM’s Vdara in Las Vegas is accused of stealing more than $1 million in jewelry from a guest room consisting of “two Rolex watches, an Audemars Piguet watch, a Cartier watch, seven diamond Cuban link chains, a couple of bracelets and a gold ring.”
Here’s the story of tweedle dee and tweedle dumber.
A Southwest Airlines pilot of a Boeing 737 bound for Sacramento got locked out of the cockpit prior to departure on Thursday – and had to climb back in through the window – after a passenger shut the door.
Thanks to the reinforced cockpit door, it was the quickest way in. A customer had boarded the plane and, needing to use the restroom, closed the door to the cockpit in order to access the aircraft’s lavatory. The hijinks caused an 8 minute delay.
There are a lot more first-tier elites than top elites, and more people still who fly a lot but not quite enough to earn status. Here’s an opportunity for those people to have elite status for a small fee. It isn’t a status match offer, no current status is required.
Instead, anyone with a travel credit card can have elite status with Frontier Airlines.
It’s not easy to catch a rideshare in many parts of flyover country. One man in the part of Southern Illinois that’s known as “Little Egypt” found himself without a ride to the airport so he stole a backhoe for the 10 mile drive to the airport.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A passenger managed to open the emergency exit door of Asiana flight 8124 on Friday as the 205-mile overwater domestic flight from Jeju to Daegu, South Korea was landing and the aircraft was about 820 feet above the ground.
There were 194 passengers on board the Airbus A321. Six were hospitalized on arrival. The man, in his 30s, reported tried to jump out of the aircraft.
The point in a celebrity campaign is to associate the brand with something. At its worst, the celebrity’s gravitas rubs off, or their likeability. It’s good enough for this person, I’m sure to like it!
But at its best – and nobody does celebrity advertising like Nike – it creates a brand purpose that makes the product a celebrity. Nike celebrates the athletes they have endorsement deals with. They celebrate greatness in sport. And though they’re selling a commodity (shoes, but in many ways airplane seats are similar) they become something consumers want an attachment to as a result.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
