What To Do If You’re Not Getting Great Service From Your Assigned Hyatt Concierge

by Gary Leff

Jun 01 2022

I do not know for certain whether some concierges are simple overburdened with too many members and too many requests, or whether the service just varies tremendously by agent, but the experiences readers share certainly evinces a wide spectrum of experiences. When the program was in its test phase it had just four agents, and with the rollout five years ago planned for 15-20 agents in total across all contact centers and time zones. Hyatt won’t say how many agents are working in the program today.

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Biden Administration Appeals Ruling That Struck Down Air Travel Mask Mandate

by Gary Leff

Jun 01 2022

It took over a month, but the Department of Justice has finally filed its appeal in the mask mandate case. The original order has expired and the administration hasn’t said whether or not they’d extend it (they almost certainly wouldn’t, but saying so could make their appeal moot).

Never bet against courts upholding government authority, however there are real problems with the CDC’s transportation mask mandate order beyond Administrative Procedures Act issues that have received the most attention.

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Pilot Loses His Cool During 7 Hour Delay: “I Don’t Need This” “Who Wants To Get Off?”

by Gary Leff

May 31 2022

According to the airline, they “sincerely apologize” for the inconvenience of the delay of flight W95749, from Gatwick to Larnaca, which they blame on late arriving aircraft and air traffic control. They do not, however, apologize for the pilot – who, if he ever tires of flying for Wizz Air- likely has a future with the Delta Air Lines social media team.

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Park Hyatt Aviara Has Figured Out A Loophole In World Of Hyatt To Keep Out Award Stays

by Gary Leff

hotel exit
May 31 2022

I reached out to Hyatt when I couldn’t find a single standard room for the entirety of the next 13 months. Some properties ‘game the program’ with minimum stay requirements for a paid or award standard room so it was possible I wasn’t seeing space that was actually available. I wanted to know whether it was possible to get an free night award at this property, and if so how would one go about doing so?

Hyatt offered that the hotel is “in compliance with offering free night awards when standard rate rooms are available.” But here’s the trick they’re pulling simply not offering standard rooms for sale most of the time.

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