The saga of one United Airlines customer’s lost bag, tracked down using an AirTag, is the story of one of these third party delivery services. The airline turns it over, and basically loses track of the bag, assuming that their contractor will do their job and make the delivery.
One City of Chicago employee had two runway incursions in a single day and thanks to union rules wasn’t even fired. Indeed, not a single one of 5 city workers who drove vehicles improperly on O’Hare runways were terminated.
Southwest Airlines experienced an operational crisis greater than any in its history – and this is an airline that managed to operate a four aircraft schedule with just three planes, and developed the 10 minute turn – in order to survive.
It didn’t just cancel flights broadly across its system for the holidays, it kept doing it day after day, unable to recover effectively. That ruined the holidays for more and more people, compounding the issues – and hits to their business.
A family of three was traveling Delta from Oakland to Salt Lake City on an overbooked flight. The gate agent offered them $8,000 apiece – $24,000 in total – to take another flight. They felt like they’d won the lottery. But then Delta reneged on the offer. The family didn’t get the vouchers, and they didn’t get to take the flight.
Now that the year has reset, so have a number of credit card benefits, and elite ‘tasks.’ Here’s what I went through first thing in the morning on New Years Day.
People are no longer afraid of Covid-19, in the limit. Travel overall has boomed. Restaurants filled up. But office towers did not.
Here’s one chart showing work from home has become permanent. And that means managed business travel will be permanently impaired.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
An employee of American Airlines wholly-owned regional carrier Piedmont Airlines was sucked into the engine of an American-owned Envoy Air Embraer 175 aircraft that had arrived in Montgomery, Alabama from Dallas – Fort Worth. The individual was a baggage handler.
There’s a rather odd take on the Southwest Airlines meltdown, that it was caused by capitalism or, in Senator Bernie Sanders’ formulation, caused by stock buybacks to benefit shareholders at the expense of passengers.
The Southwest Airlines pilot union sent its members a note in the aftermath of their airline’s meltdown, diagnosing the core issues and challenges at the company. It’s a mix of correct analysis and hobby horses.
Tom Nekouei, 2nd Vice President of SWAPA, mostly dumps on former CEO Gary Kelly, who retired early in 2022, and correctly flags that the company has deferred technology investment for decades.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
