American Airlines is bringing the HEAT to reduce the number of flights they cancel during major weather events. HEAT stands for Hub Efficiency Analytics Tool and they’ve been using it in Dallas Fort Worth (aka ‘Doesn’t Function Wet’) and Charlotte.
At an employee meeting this month Managing Director of the American Airlines Integrated Operations Center Steve Olson shared the details.
In a talk to American Airlines employees mid-month, Chief Operating Officer David Seymour described the new tool that the airline is using to manage gate operations in Dallas, which they’ll be tweaking for Charlotte as well.
They’re already making progress reducing the amount of time planes spend taxiing to gates and reducing delays as planes get into and out of gates. They’re even reducing the frequency that planes land and find their gates occupied. All of this adds up to less time on planes for customers, and fewer times that customers are late – which means fewer misconnections.
Chase will be launching a new travel portal, first for all credit card customers and then for all of its bank customers. And they have eight airport lounges in the pipeline, whereas we previously only knew about six (and they’d only confirmed four). That and more according to an investor presentation.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The once-stellar reputation of Delta Air Lines is falling as its operational reliability fades. After melting down last weekend, they’re doing the same thing again.
And Delta’s social media has had it with passengers and their impatience.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
After announcing a revenue-based frequent flyer program that they’re calling a cryptocurrency they’re trying to raise money direct from the public in the form of an investment kickstarter, with the promise of free travel, elite benefits and… free booze for investors?
There are many reasons be be skeptical of the effort even if they didn’t seem to be incorporating the worst elements of businesses like Avatar Airlines which take a sixteen year old’s dream carrier off of airliners.net and marry it with an SEC criminal complaint waiting to happen.
The complimentary upgrade program has one oddball route exception. All Caribbean flights receive complimentary upgrades except one. It’s a 900 mile flight operated with an American Eagle Embraer E-175 regional jet.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Congress, at the behest of pilots unions and under the guise of safety after the Colgan Air accident, created significant barriers to becoming a pilot that were completely unrelated to the cause of that incident. Congress can fix this if they want air service to the smallest cities, precisely what gets cut as pilots are allocated to the most valuable trips, they should fix this.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
