Southwest Airlines Fails The Two Most Basic Lessons In Crisis Communications

Oct 14 2021

When a bad story is about to break, you want to get the whole thing out at once, and you want your first story to be the story.

The worst thing that happens when a story goes wrong is to lose control of the narrative. You don’t want a drip, drip, drip of facts spilling out and extending the story. And you don’t want your narrative to fall apart.

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Elon Musk May Deliver The Fastest Inflight Wifi Yet

free electronics
Oct 14 2021

Inflight internet isn’t nearly as challenging as it used to be, at least if you’re flying an airline that offers it, and that isn’t United. Even United is investing in upgrading inflight wifi finally.

Internet speeds could improve soon beyond anything currently offered, at least if Elon Musk delivers on his word and if airlines are open to the investment.

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With 40% Of TSA Screeners Unvaccinated, Airports May Soon Start Melting Down

Oct 14 2021

While most of the focus has been on airline workforce issues, and whether a federal deadline of December 8 to comply will wreak havoc on holiday travel (American Airlines says they’ll begin termination proceedings on the Wednesday before thanksgiving!), a big mess could come out of TSA screeners ineligible to work because they’re unvaccinated.

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Are Hotels Going To Start Charging For Daily Housekeeping?

Oct 13 2021

It’s the next logical step, and one hotel consultants are talking about.

One major Hilton and Marriott owner wants to make lodging more like an ultra low cost airline. That’s the direction some chains are headed at the behest of short-sighted REIT investors. But it’s going to drive customers away. Charging for housekeeping services will mean less revenue for the hotel.

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Bali’s Governor: Tourists Stay Away, You’re Our Biggest Mistake

shrine
Oct 13 2021

Bali planned to re-open to American tourism this month Instead they’re reducing quarantine requirements to 5 days I’m feeling good about my decision to drop Bali as a destination next month. Bali has been pushing hard against the string of the Indonesian government since last year.

Now Bali’s governor claims tourism isn’t actually good for Bali after all, despite representing over 50% of GDP.

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