The airline “assigned [its] vice president of customer service to be his personal liaison” and Gitomer asked that VP for a consulting job. Chiames said, though, that it was his “verbal abuse of our employees.. [which] have left employees in tears” that led to the banning.
Gitomer, for his part, “described himself as a demanding, but not abusive, customer. He remembered only one time that he made an employee cry, several years ago.”
How many did you get right? And, like me, did you fail to frame your answers in the form of a question?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Club Europe isn’t very good on British Airways, it’s generally a coach seat without extra legroom and just a blocked middle seat, plus food. There’s less seat pitch than on Ryanair. Since the spoon is really the main differentiator between the classes on this class-conscious airline, ‘cutlery is for club class.
After years of cost cuts, one of the airline’s labor leaders has had enough. On July 2, the President of the flight attendants’ union Los Angeles crew base wrote an email to CEO Doug Parker and President Robert Isom that’s going viral within the company.
It’s not a return of hot meal service, but first class passengers on flights of 900 miles or more will again see something more than a shrink-wrapped turkey and cheese sandwich starting July 14.
Here most places have re-opened. There’s an expectation that many businesses will return to the office in the fall. Schools are expected to be open. Already leisure travel has returned to pre-pandemic levels, and in some places has exceeded it. But is this state of affairs going to last?
When leisure travel tapers in the fall it won’t yet be replaced by business travel. And spread of the Delta variant amongst unvaccinated populations without immunity from prior infection could lead to real challenges for the industry.
Your travel reservations are never guaranteed, if the travel provider can sell your trip to someone else for (enough) more money. I wrote recently about Hilton cancelling all summer reservations at a Hawaiian hotel property, leaving guests with few options when the hotel had a chance to sell out to a single group booking. Now a similar situation has happened with Hyatt, though unsurprisingly Hyatt did more for the guests that were bumped.
A customer booked at Alila Ventana Big Sur in September on points for their 25th anniversary found that their reservation was being cancelled by the hotel because the property got a better deal from a group booking.
The Supreme Court refused to overturn the CDC’s eviction moratorium, even though a majority of justices believe that it is illegal. And the same reasons 5 justices believe the eviction moratorium is beyond the CDC’s authority apply to the federal transportation mask mandate as well.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
