Plane, Crew, Passengers Ready In Rome—But American Airlines Sent the Wrong Jet, Cancelling Friday’s Flight

American Airlines flight 239 from Rome to Dallas is cancelled on Friday, and the reason that decision has already been made – a day in advance – is really interesting (to me, at least).

There’s going to be an aircraft on the ground there in Rome. American Airlines has crew on the ground in Rome, also, waiting to fly. They have passengers, and contract services to handle check-in and boaridng and ground duties. The flight operated yesterday and today and it’s going to operate on Sunday.

But all of the passengers booked on Saturday’s 273-seat Boeing 777-200 are going to have to find a different ride across the Atlantic – because while American Airlines has pilots in Rome, they’re the wrong pilots.

  • Today’s American AIrlines flight 240 from Dallas to Rome was cancelled. And in its place they’re sending out a 234-seat Boeing 787-8 as American 9606.

  • Normally the plane lands, gets catered and (hopefully) cleaned, and is used to fly back to Dallas.

  • But since the pilots on the ground in Rome who would work the return flight are used to flying Boeing 777-200s, they aren’t qualified for the Boeing 787-8 that’s arriving there.


American Airlines Boeing 787-8

You might wonder, why then doesn’t American Airlines just fly over Boeing 787 pilots to work the return flight? They can give pilots business class seats as passengers, let them sleep, and then start fresh Rome – Dallas right?


American Airlines Boeing 777-200 Concept D Business Class

No. Under U.S. Part 121 rules, you cannot deadhead from Dallas to Rome and then immediately operate Rome – Dallas. That’s because time spent deadheading is duty time, and doesn’t count as rest. A pilot cannot exceed their legal maximum duty hours, and those would expire since the flight over counts against it.

And since before any flight duty period begins, the airline must give a pilot at least 10 consecutive hours of rest with at least 8 hours sleep opportunity, they’re going to have to let the pilots rest before they can bring the 787-8 back to the States.

Today’s flight over on the Boeing 787-8 has just 20 business class seats – but since the flight is blocked at over 10 hours – one will be blocked for flight attendant crew rest.


American Airlines Boeing 787-8 Crew Rest

The 777-200 it’s replacing has 37 business class seats. There are going to be a lot of disappointed passengers heading to Rome today, but (1) at least they’re heading to Rome! and (2) many will be less disappointed as the ones trying to leave Rome tomorrow.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. At least those passengers should be compensated in accordance with EU261 (€600/passenger), as this absolutely was under the airlines’ control, and originating in Rome (within the EU), in addition to rebooking or refund, and also accommodations for that extra day(s) in Rome, if applicable (like, if they aren’t from there already.) We deserve similar air passenger rights legislation in the USA; no, it doesn’t raise prices (see ULCC Ryainair in Europe), nor does it bankrupt airlines. Also, no, travel insurance isn’t enough as many policies have arduous terms (50% of Trip or +72 delay required for coverage, read the fine print). Probably, Congress would need to act; I realize the current group hates consumers, so when the adults come back, please get it done. Canada also has a similar regulation, APPR. Yes, this is a hill I will die on (within this context, air travel, etc.)

  2. So there wasn’t a replacement 777 in DFW to fly to Rome instead of the 787-8?

    The passengers trying to leave Rome on Friday could be:
    1. offered a seat on the FCO-DFW flight on Saturday. Some might actually like another day of vacation. What if they can find 5 seats?

    2. offered a seat on American’s Rome flights to O’Hare, Charlotte, Philadelphia, or JFK. There might not be too many seats on those flights. What if they can find 10 seats? What if they can find 10 more seats on Saturday?

    3. offered a seat on BA or IB or AY and connect to a US flight. What if they can find 15 seats?

    4. offer a seat on the what ever airline can get them back, like ITA, Air France, KLM, United, Delta, Lufthansa, Westjet, Air Canada, SAS. What if they can find 50 seats? And 50 seats the following day

    That’s 140 seats and doesn’t cover Emirates from Milan.

  3. I’m obviously missing something but what will the 787 do after it arrives in FCO? Will those pilots have a layover in Rome then fly the plane back empty? (I’m assuming every scheduled outbound flight has a matching inbound plane, unless another US-FCO flight regularly operated with 787 is cancelled…)

  4. We know you hate AA and everything they do but the headline makes it sound like AA made a mistake and sent the wrong plane (as they clearly did to NAP earlier this summer) But no, what AA actually did is ensure that a bunch of people were able to fly from DFW to FCO as planned after a likely mechanical problem. Of course a 787 pilot can’t fly a 777 and vice versa and of course pilots can’t dead head in and turn the same aircraft. But come on, Gary

  5. AA-nother ‘f-up’ by crew skeds/plAAnning ? Didn’t AA have a somewhat similar incident in routing a 787 model to an Italian airport that did not have the appropriate runway capacity ? Or sending that A320 from LAX to Hawaii years ago that was not ETOPS rated ?

  6. AA app flight status feature now shows seat maps, similar to the United app – tomorrow’s FCO flights all show availability, especially FCO-JFK and both PHL flights. Waitlist shows 60 seats available on first PHL flight and 31 on the CLT flight.

  7. Deadheading is duty time? Does that mean pilots get paid to sit in business class seats watching movies?

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