[Roundup] American Airlines Changed Its Check-In Kiosks

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. “Exciting enhancements” huh? I really despise it when companies try that fake happiness BS. I once had a Hyatt Place give me a letter with “Great news!” (including the exclamation point). The news was that they were coming in my room to replace the mattresses. Um, no, that may be great news for the next guest, but for me you are interrupting my workday.

    I don’t have a problem with the new kiosks, but I foresee a frustrating transition, as lots of frequent flyers are going to be showing up with no printed boarding pass, assuming they can still simply insert the AA Mastercard into the kiosk and go.

  2. Anyone else think the drawings of the Atari hotel are reminiscent of the Contemporary hotel at Disneyworld?

  3. LOL AA: exciting? Mundane and unremarkable.

    As an AA EXP: I’ve always checked in by just entering my frequent flyer number – can’t imagine doing it any other way.

  4. “As an AA EXP: I’ve always checked in by just entering my frequent flyer number – can’t imagine doing it any other way.” same here and I always wondered why I had to go to the second screen of options to do so.

  5. There is clearly some unspoken reason why AA is eliminating some of the ways to access your reservation at the kiosk. I’m wondering if TSA is involved. Passenger convenience is definitely not the main reason for these changes.

  6. Charlie says: “There is clearly some unspoken reason why AA is eliminating some of the ways to access your reservation at the kiosk.”

    My guess is that they just ordered a new set of kiosks and they eliminated the swipe reader to make them cheaper. If they eliminate the swipe option now, people won’t put two and two together when maybe next year the new kiosks arrive.

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